EE was first to launch 4G in the UK in October 2012, and also first to launch 5G in May 2019. EE prides itself on having the fastest average download speeds in England, Scotland, Wales, Northern Ireland, and specifically in London.
EE lays claim to having the UK's widest mobile coverage with 4G that covers 99% of the UK population and 5G in more places than any other network.
In fact, it boasts 5G at an average (median) UK-wide speed of 43 Mbps, making it faster than some other providers. Its entire mobile coverage for the UK has been gauged as the fastest average download speeds in England, Scotland, Wales and Northern Ireland, with fastest median UK-wide speeds of 58.8 Mbps.
EE offers a host of phones from the top-end to less expensive options. Brands include Apple, Samsung, Microsoft, and Google and also Sony, Motorola, and Oppo to suit all pockets.
Once you’ve selected your handset, you can configure it with memory, colour and other available options before choosing from a wide range of Essential, Smart Plan or Full Works Plan. These plans provide differing sets of data, talk and text to cover a range of price ranges.
EE also provides you with the opportunity to upgrade your handset.
All pay-monthly plans come with Add-Ons, and the Smart Plan or Full Works Plan come with up to three ‘Smart Benefits’, which can be changed every 30 days.
The difference between Add-Ons and Smart Benefits is that Smart Benefits come as part of your package, whereas Add-Ons are paid-for add-ons that you can choose to pay extra for either when you get your plan, or in some cases after an initial free period. Higher priced plans come with more built-in Smart Benefis.
Depending on your handset and plan, the currently available Add-Ons and Smart Benefits include:
EE is offering double data on eligible PAYG packs. These include the £10, £15 and £20 packs. With one of these you can get double data for that month and you'll be able to get double data on the next two packs you buy.
PAYG customers can also get ‘Free Boosts’ with a free 500MB Data Boost when you buy an eligible pack two months in a row.
When a bit of local geography or the design of your home causes bad mobile reception it can be a real pain.
To answer this problem, EE offers 4G and 5G (where available) with wi-fi calling. As long as you have a compatible handset, and are in range of a wi-fi connection you can make calls and send texts from your mobile. In addition, if you are getting a good 4G signal but a bad mobile voice signal, you can use 4G or 5G to make the call instead. A real plus for people who get bad reception at home. Basement flat dwellers will be chuffed!
The My EE app not only provides you with a quick way to check your current bill, usage and any offers that are available to you. You can also see when your plan term is due to end so that you can consider upgrades or other changes.
The My EE app also offers a range of help options from useful FAQs to access to the EE Community channels that can provide up-to-date hints and tips.
EE has a special treat for those who subscribe to both its pay monthly mobile and home broadband services.
New EE customers to both services receive additional mobile data of up to 20MB per month depending on the broadband deal that they select.
Data Boost comes with EE pay monthly plans and 12-month SIM plans taken out in conjunction with an EE broadband plan.
If you use all your data or calls, EE will text you a reminder to buy an add-on to continue using its services. This helps prevent overspend.
However, if your data runs out you’ll automatically be switched over to a slower speed. This means that you can still use your device for things like banking, browsing, emails and WhatsApp, Spotify and Google Maps. Heavy duty use such as watching HD video, uploading or downloading pictures or larger documents will take a lot longer though.
You can also check your usage and keep on top of bills on the EE website or by phone.
According to EE, 100% of calls to it from customers seeking help or querying bills are answered by call centres in the UK and Ireland.
These fully staffed centres are open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday.
EE has a special treat for those who subscribe to both its pay monthly mobile and home broadband services.
New EE customers to both services receive additional mobile data of up to 20MB per month depending on the broadband deal that they select.
Data Boost comes with EE pay monthly plans and 12-month SIM plans taken out in conjunction with an EE broadband plan.