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Moving home with Virgin Media

By Claire Nottage | Wednesday, August 4th 2021

Moving house can be a stressful undertaking, but taking your broadband service with you needn’t be a problem if you are prepared. In most cases, Virgin Media broadband and TV customers can arrange the transfer of their services from their old address to their new address with the minimum fuss.

In this guide we look at what you need to do in order to get your Virgin Media service installed at your new property in time for your arrival, as well as the options available if Virgin is not operating in your new area, or if you have decided it is time for a change of provider.

Keeping your current Virgin Media broadband package

The Virgin Media network is not as widespread as the Openreach network that is used by almost all other providers, so if you want to keep your existing package then you first need to check whether Virgin Media is available at your new address. You can do this easily on Virgin’s website by using the postcode checker.

If it is available, then you need to inform Virgin that you are moving as soon as possible in order to get your installation date fixed. You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. You will need to provide your new address, the date in which you expect to move in, and the date on which you will be leaving your current property.

When you move, if you are keeping the same services, you should take all your Virgin equipment with you, including your router and your TV box (if you have one). If your new property has had Virgin Media previously, then you can then easily self-install your broadband without the need for an engineer visit. If Virgin Media cabling exists in the area but the property has not been connected previously, then you will need an engineer to come and do the work necessary to get you online.

A standard service transfer fee of £20 is charged if you take your Virgin Media service with you to your new address, and your monthly charges will stay the same. A final bill will be sent to cover charges at your old property up to the date of disconnection and a new bill will be sent to your new property, including one month’s payment in advance.

Upgrading or changing your Virgin Media Broadband deal

If you want to make any changes to your existing Virgin Media package, it is important to know where you are in your contract term. If you have passed the initial contract period, then you are free to make any changes. If you are still mid-contract, you will be able to upgrade your existing package, but not downgrade it to a cheaper option. Bear in mind that if you do make any changes to your existing package, this will trigger the start of a new minimum contract period.

Upgrade your download speed

Virgin Media offers several download speeds and you might want to add a bit of oomph to your existing package by going for a faster speed. Up to 1Gbps is now available in many areas; you can find out whether you can get the ultrafast Gig1 service at your new address by using the postcode checker on Virgin Media’s website.

Upgrading or adding Virgin TV

Virgin Media’s TV offering is excellent and you might be considering either adding it to your broadband or upgrading your existing TV package. The new Virgin TV 360 box offers voice control and is 4K-ready so you can enjoy Sky Cinema, Sky Sports or your favourite TV shows on Netflix in UHD. Be aware that any changes you make to your existing package will require a new contract.

Moving home and leaving Virgin Media

Whether you have decided to take the opportunity of moving house to switch to another broadband provider in order to save some money, or whether you wanted to keep Virgin but it is unfortunately not available at your new address, then there are plenty of other providers to choose from.

If Virgin Media is not available at your new address

If you find that it is not available at your new property, then you will need to let Virgin Media know that you are leaving as soon as possible. If you are not at the end of your contract, you will unfortunately have to pay Early Disconnection Fees. The amount this will be is dependent on how many months you have left on your contract.

If you are mostly concerned about getting a package with a fast download speed, then as long as Openreach’s fibre broadband is available at your new address, there are several providers whose offering should fit the bill. BT, TalkTalk and Vodafone can provide speeds over 100Mbps in some areas, but most providers offer speeds up to around 65Mbps, which is more than capable of supporting several devices and ensuring a smooth connection.

If you currently have a TV and broadband package from Virgin and would like a comparable package, then either Sky or BT would be a good bet. Alternatively, you might want to consider signing up to the flexible NOW TV instead and just sign up to a fast fibre broadband package.

If Virgin Media is available, but you want to switch broadband

It may be that you have decided to leave Virgin Media and look for a cheaper package. If this is the case, then as long as Openreach is available at your new address, you can easily find an alternative deal. Get in touch with Virgin as soon as possible to inform them of your intention to leave and bear in mind that if you have not reached the end of your initial contract term, you will have to pay Early Disconnection Fees to cover the remains of your contract.

Before you commit to leaving Virgin, it’s worth checking to see what other deals are available in your new area. You can use our online broadband comparison tool to help you quickly narrow down the options and find a deal that suits.

Frequently asked questions

What happens if my move date changes?

If your planned move date has to change for any reason then you should let Virgin know as soon as possible so that your installation date can be rearranged.

Can I take my old phone number to my new address?

If you are moving relatively locally and the dialling code remains the same, then you should be able to keep your existing number. If you are moving further afield and the dialling code will be different then Virgin will assign you a new number.

Can I leave Virgin and then sign up again to get a better deal with Virgin again?

No. You have to have at least 12 months away from Virgin Media with a different provider before you can benefit from a new customer deal.

I’m moving into a flat, can I get Virgin Media?

Yes, if it is available at your flat’s postcode, then you can have Virgin Media installed. If installation requires any kind of work beyond the boundaries of your flat, then you will have to seek permission from the residents’ association or landlord first.

I’m moving into rented accommodation, can I get Virgin installed?

Getting Virgin Media in a rented property should not be a problem, unless an engineer needs to drill into the property. In this case, you should get permission from the landlord before arranging the installation. Virgin Media will be able to tell you whether any drilling work is required at the address.

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