About Sky broadband
With over six million existing UK customers, Sky is one of the largest and most popular broadband providers in the country.
Here’s everything you need to know about Sky broadband - what’s on offer, whether the provider is right for you, and what to expect in terms of equipment, installation, customer service and more.
We’ll also show you the best deals currently on offer from the brand, if you’re looking to make a switch.
Why choose Sky broadband?
A large and popular provider with a long history of great service, the provider is a great choice for many reasons.
The brand offers competitive average speeds for both their standard and fibre service, and service is truly unlimited with most packages. It also consistently scores highly in customer satisfaction surveys and offers arguably the best combined TV and broadband bundles on the UK market.
As with any provider, there are some downsides to signing up with Sky. Installation costs can be expensive with some packages, for example, and their fibre service has limited availability across the country - particularly with the highest speeds.
For the best idea of what the ISP has to offer, and what it’s really like being a Sky customer, read the expert Sky review.
How much is Sky broadband?
The provider certainly isn’t the UK’s cheapest broadband provider, but the quality of the provision, great speeds and good customer service make it worth the additional spend for some customers. Sky broadband packages start from £25 per month.
How long are Sky contracts?
Sky has a minimum contract term of 18 months, and doesn’t offer short-term broadband contracts on a rolling, month to month basis.
If you cancel part-way through a contract, you’ll have to pay an early exit fee, so it’s best not to sign up for a deal when you know you might have to cancel within the minimum term - perhaps if you want to move house or you’re a student living in temporary accommodation.
What broadband packages does Sky offer?
Sky offers both standalone broadband and a number of combined bundles.
Sky broadband only
As with most UK providers, Sky offers their broadband on its own. You’ll need a landline connection and if you make any calls, these will be charged on a pay as you go basis.
Sky broadband and phone
All of the provider’s packages include a landline telephone service - even if you don’t use it for voice calls.
If you do use a landline phone regularly, it’s worth adding a call package with free inclusive calls instead of paying individually for every call you make. The brand has some great deals on offer, including free evening, weekend or anytime calls.
Sky broadband and TV
As you’d expect, you’ll find a great range of broadband and TV bundle options. With an 18 month contract as standard, you can choose from over 300 channels to suit the interests of your household, from sports to shopping. Sign up for a combined broadband and TV deal with Sky and you’ll receive a free Sky TV box too.
You don’t have to be a Sky TV customer to get Sky Broadband, or vice versa, but their bundles can offer great value.
Find out what’s available to watch on Sky.
Sky broadband, TV and phone
For total convenience, some customers go for combined broadband, TV and landline phone provision from Sky. The brand has some great deals available with inclusive landline calling and a premium TV package.
What speeds does Sky broadband offer?
There are three different broadband packages to choose from, each with a different average download speed.
Sky Broadband Essential is a basic broadband package with average speeds of 11Mbps and unlimited monthly usage. It’s ideal for smaller households or those on a restricted budget who aren’t heavy internet users.
Sky Broadband Superfast is the most popular fibre broadband package with average speeds of 59Mbps and unlimited monthly usage. You can turn the deal into a bundle by adding Sky TV and landline calls, if wished, or keep it as a broadband only deal with pay as you go calls.
Sky Broadband Ultrafast has a staggering average speed of 145Mbps, making it 12x quicker than the their basic offer. It’s ideal for uploading large content, live streaming and online gaming, all without disrupting the rest of a large household Sky Ultrafast is being rolled out across the UK but is currently only available to less than 20% of households.
As with any type of service, you can find out if Sky Ultrafast is available where you live by using our quick postcode checker.
What speed do I need for streaming?
For streaming content in HD, downloading large files or high-quality online gaming, you’re likely to need fibre, which makes Sky’s mid-range Superfast package the obvious choice. With an average download speed of 59Mbps, you’ll be able to use TV and film streaming services and even stream smoothly in 4K ultra-high definition.
Most average or large households don’t need the top speeds offered by Sky’s Ultrafast service, which is currently available to less than 20% of UK addresses. If you live with a large number of heavy internet users, work from home and enjoy streaming content in 4K, however, Ultrafast broadband is certainly nice to have and will future-proof your connection.
What speed do I need for gaming?
To play games online, you need a slower speed than you might think - with Xbox Live recommending a speed of just 3Mbps (less than what’s typically provided by most standard / ADSL broadband deals).
If you want the optimum connection for your online gaming antics, however, you’ll need much faster speeds than this - particularly if you want to download digital games in reasonable time frames, some of which may be over 100GB.
A fibre connection of at least 30Mbps should be the minimum speed for a broadband package that suits regular online gamers. Faster connections with lower latency also reduce the risk of lag interfering with your entertainment.
If you need more information about choosing the right broadband speed for your needs, our broadband speed guide can help.
Installing Sky Broadband and what to expect
Installing most of the services from the provider should be pretty straightforward. This is especially true if you already have an active phone line (which is the case with most households). You can also usually self-install your broadband with the need for an engineer to visit your property.
If you’ve chosen a deal that includes Sky TV services, you’ll need to book an engineer visit to install the necessary equipment.
The ISP charges an upfront installation fee for new contracts, which is normally around £20 to £40, depending on what package you’ve signed up for. Broadband only deals are usually cheaper to set up than TV packages. Make sure you check what installation costs will be before signing on the dotted line.
For full information about installing Sky broadband, check our installation guide.
What router will I get?
When you sign up with the provider, they’ll send you a router so you can get hooked up to the service. The package you choose will determine the router you’re sent.
Sky broadband hub: All of the providers current packages comes with the Sky Hub router, which is the latest device available and a considerable improvement on the previous models. One of the best features is the improved WiFi reception throughout the home.
For more details about the various routers Sky has offered in the past and the latest offering, read our guide to Sky routers.
If you don’t need an engineer to help you set up your service, you may need a bit more help to get up and running. Our guide to setting up your router should have you connected in now time.
What else is available from Sky?
The ISP has couple of additional incentives for new customers that may convince you to give the brand a try:
Broadband boost: Add this to any package and once it’s been activated, you’ll enjoy these additional benefits:
- Book engineer visits at a time that suits you, even on evenings and weekends, for no extra charge.
- Daily checks on your line to ensure a reliable connection.
- Control your family’s screen time with Sky’s Broadband Buddy app.
- Got Sky mobile? If your broadband drops out, the brand will put 2GB in your Sky Mobile Piggybank.
With the add-on, you’ll also enjoy the brand’s money back guarantee.
WiFi guarantee: Sky offers the following promise to all broadband customers - WiFi in every room of your house, or your money back.
Free public WiFi: You can auto connect to thousands of free hotspots across the UK for a fast, reliable connection on the go. Sign up once, and you’ll automatically connect in the future. Simply check your WiFi is switched on, select ‘The Cloud’ from the available network list and follow the on-screen instructions for quick connection.
Sky broadand checker – can I get Sky broadband?
Use our postcode checker to find out which, if any of Sky’s broadband packages are available in your area.
There are a number of ways to contact Sky customer service. The brand has a wide range of online FAQs on its website, and you can also get assistance via Facebook Messenger, SMS, email or by calling Customer Services on 03442 411 653. This service is free for Sky Talk customers, or will be charged at the same rate as 01 and 02 numbers for other users. Lines are open from 7am until 11pm, seven days a week.
Sky is generally well regarded in terms of customer service, with the majority of its customers feeling satisfied that problems are dealt with swiftly and effectively.