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With over six million existing UK customers, Sky is one of the largest and most popular broadband providers in the country.
Here’s everything you need to know about Sky broadband – what’s on offer, whether the provider is right for you, and what to expect in terms of equipment, installation, customer service and more.
We’ll also show you the best Sky broadband deals currently on offer, if you’re looking to make a switch.
A large and popular provider with a long history of great service, Sky internet is a great choice for many reasons.
The brand offers competitive average speeds for both their standard and fibre service, and service is truly unlimited with most packages. It also consistently scores highly in customer satisfaction surveys and offers arguably the best combined TV and broadband bundles on the UK market.
As with any provider, there are some downsides to signing up with Sky. Installation costs can be expensive with some packages, for example, and their fibre service has limited availability across the country - particularly with the highest speeds.
For the best idea of what the ISP has to offer, and what it’s really like being a Sky customer, read our expert Sky broadband review.
Sky certainly isn’t the UK’s cheapest broadband provider, but the quality of the provision, great speeds and good customer service make it worth the additional spend for some customers. Sky broadband packages start from £28 per month. Here's a quick overview of the most popular packages and prices:
|Package||Broadband Speed||Contract Length||Monthly Price|
|Sky Broadband Superfast||59Mb average||18 months||£28 per month|
|Sky Sky Q + Superfast Broadband||59Mb average||18 months||£33 per month|
|Sky Broadband Essential Plus||11Mb average||18 months||£30 per month|
|Sky Broadband Superfast with WiFi Guarantee||59Mb average||18 months||£33 per month|
|Sky Broadband Ultrafast||145Mb average||18 months||£35 per month|
|Sky TV + Broadband Essential Plus||11Mb average||18 months||£39 per month|
|Sky Broadband Superfast + Anytime Extra Calls||59Mb average||18 months||£40 per month|
|Sky TV + Broadband Superfast||59Mb average||18 months||£42 per month|
|Sky TV + Broadband Superfast + Netflix||59Mb average||18 months||£43 per month|
|Sky Broadband Ultrafast Plus||500Mb average||18 months||£45 per month|
Sky has a minimum contract term of 18 months, and doesn’t offer short-term broadband contracts on a rolling, month to month basis.
If you cancel part-way through a contract, you’ll have to pay an early exit fee, so it’s best not to sign up for a deal when you know you might have to cancel within the minimum term - perhaps if you want to move house or you’re a student living in temporary accommodation.
Sky offers both standalone broadband and a number of combined bundles.
As with most UK providers, Sky offers their broadband on its own. You’ll need a landline connection and if you make any calls, these will be charged on a pay as you go basis.
All Sky broadband and phone packages include a landline telephone service - even if you don’t use it for voice calls.
If you do use a landline phone regularly, it’s worth adding a call package with free inclusive calls instead of paying individually for every call you make. The brand has some great deals on offer, including free evening, weekend or anytime calls.
As you’d expect, you’ll find a great range of broadband and TV bundle options. With an 18 month contract as standard, you can choose from over 300 channels to suit the interests of your household, from sports to shopping. Sign up for a combined broadband and TV deal with Sky and you’ll receive a free Sky TV box too.
You don’t have to be a Sky TV customer to get Sky Broadband, or vice versa, but their bundles can offer great value. Find out what’s available to watch on Sky TV.
For total convenience, some customers go for combined broadband, TV and landline phone provision from Sky. The brand has some great deals available with inclusive landline calling and a premium TV package.
There are three different broadband packages to choose from, each with a different average download speed.
As with any type of service, you can find out if Sky Ultrafast is available where you live by using our quick postcode checker.
Installing most of the services from the provider should be pretty straightforward. This is especially true if you already have an active phone line (which is the case with most households). You can also usually self-install your broadband with the need for an engineer to visit your property.
If you’ve chosen a deal that includes Sky TV services, you’ll need to book an engineer visit to install the necessary equipment.
The ISP charges an upfront installation fee for new contracts, which is normally around £20 to £40, depending on what package you’ve signed up for. Broadband only deals are usually cheaper to set up than TV packages. Make sure you check what installation costs will be before signing on the dotted line.
For full information about installing Sky broadband, check our installation guide.
When you sign up with the provider, they’ll send you a router so you can get hooked up to the service. The package you choose will determine the router you’re sent.
Sky broadband hub: All of the providers current packages comes with the Sky Hub router, which is the latest device available and a considerable improvement on the previous models. One of the best features is the improved WiFi reception throughout the home.
For more details about the various routers Sky has offered in the past and the latest offering, read our guide to Sky routers.
If you don’t need an engineer to help you set up your service, you may need a bit more help to get up and running. Our guide to setting up your router should have you connected in now time.
Sky has couple of additional incentives for new customers that may convince you to give the brand a try:
WiFi guarantee – Sky offers the following promise to all broadband customers - WiFi in every room of your house, or your money back.
Free public WiFi – You can auto connect to thousands of free hotspots across the UK for a fast, reliable connection on the go. Sign up once, and you’ll automatically connect in the future. Simply check your WiFi is switched on, select ‘The Cloud’ from the available network list and follow the on-screen instructions for quick connection.
Use our postcode checker to find out which, if any of Sky’s broadband packages are available in your area.
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