Contact us

Thank you for visiting If you need to get in touch with us for any reason we’ll do everything we can to help. So that we can handle your enquiry effectively, please start by finding the contact details for the department you need from the list below.

If you have any questions and would like to contact us, please email and we will get back to you as soon as possible.

Claiming vouchers and rewards

If you are looking for information on claiming vouchers and rewards offered by providers, then visit our guide on how to claim, where you will find everything you need to know.

Customer service

Please note that we do not have access to existing customer account details.

If you already have an account with one of the following providers and you need technical help or have a billing enquiry you should call them directly on the relevant number below:


  • BT: 0800 800 150
  • Virgin Media: 0345 454 1111
  • Sky: 03442 411 653
  • TalkTalk: 0870 444 1820
  • Plusnet: 0800 432 0200
  • Shell Energy Broadband: 0345 600 3210
  • EE broadband: 0800 079 8586
  • Vodafone broadband: 03333 040 191
  • SSE: 0345 071 9627
  • John Lewis broadband: 0800 022 3300
  • Origin broadband: 01302 235060
  • Hyperoptic: 0333 332 1111
  • XLN: 0344 880 7777
  • Zen: 01706 902100
  • Direct Save Telecom: 0800 280 2228
  • Gigaclear: 01865 591 131


Provider Number
BT0800 783 1401
O20344 809 0202
EE07953 966 250
Three0333 300 3333
Vodafone03333 040191
Virgin Mobile0345 6000 789
iD Mobile0333 003 7777
The People’s Operator0845 225 2505
Asda Mobile0800 952 0393
giffgaff0870 280 2510
Lebara Mobile0870 075 5588
tdfe Mobile0800 079 1133
Lycamobile020 7132 0322
POP Telecom0343 538 6611
TalkTalk Mobile0870 444 1820
Tesco Mobile0345 301 4455
The Co-op Mobile01608 434 000

Site issues and technical support

If you come across any problems with our site or if you have any difficulty at all using our comparison pages then please don’t hesitate to contact us.

Our staff are available from 9:00am - 5:30pm Monday – Friday to help you with any problems you’re having with our site.

How to lodge a complaint with

We take any complaint you may have about the site, your difficulties in using it or any other type of negative experience you had during your brief time with us very seriously. If you do wish to complain to us, we will always attempt to resolve any issues you raise as quickly as possible. We promise to make helping you a priority. Before making your complaint, however, please ensure it is us you wish to complain to and not your provider. is not a communications provider. It is a comparison service.

How to complain by email

Just send an email to with the details of your query. We aim to reply to all complaint emails within three business days.

How to complain by written letter

All you need to do is write to us at:

5 Parkside Court
Greenhough Road
Lichfield WS13 7FE

We aim to acknowledge all complaints arriving by post within 10 business days.


If you are from the press or broadcast media and you want to contact us with any questions relating to our site or the UK broadband, TV and phone industry then please feel free to contact our press department at any time. We’ll do everything we can to answer your questions as quickly as possible.

Partnerships and business

If you’re interested in working in partnership with or if you’d like to discuss any business ideas with our team then please feel free to contact us via the email address below.

Working for

We don’t have any vacancies at the moment and we have no plans to advertise any in the coming months.

When we do have employment opportunities they will be advertised on our site and we will welcome direct applications from individuals who are interested in working for us.

Freelance writers

From time to time, uses trusted freelance writers. If you're interested in writing for us and have a passion for broadband and TV, let us know by contacting


We never hire staff via employment agencies so please don’t waste your time contacting us about vacancies.

General enquiries

We are always interested in hearing your comments. Please feel free to contact us if you have any suggestions, have found any problems with our site or if you would like to add your provider service to our listings.

See also