Want to add to or upgrade your existing Virgin Media package? Our guide will tell you everything you need to know about deals for existing customers. We’ll tell you how to add extra TV channels, upgrade to a faster broadband service, get better equipment and what will happen to your contract and bill.
There are many reasons why you might want to upgrade your existing Virgin Media account. Maybe your broadband isn’t fast enough to support working from home or your streaming needs, or you want to add on extra TV channels to keep the kids occupied.
Whatever your reasons for wanting to increase or add to your cable services, there are plenty of Virgin Media deals for existing customers, and upgrading is usually a quick and easy process.
As an existing Virgin Media customer you can upgrade your package or add extra services whenever you like. Your options will depend upon what you have already, and in the case of wanting faster broadband, what’s available in your area.
There are currently quite a few Virgin Media TV channel packs, depending on your viewing needs:
When upgrading, it should take no more than 48 hours for the new channels to be added to your TV listings, and the increased charge will appear on your next bill. There is a minimum term of 30 days, and you won't be able to downgrade or upgrade further during this period.
If you didn't take a TV package when you originally joined Virgin, you’ll usually have to pay up to £30 to cover installation.
Virgin Media's Movies package gives you access to some of the best films of all time. Adding Movies to your Virgin Media Package adds more than a dozen Sky Cinema channels including Disney film and HD channels, plus several channels by TCM Movies, 4Film, Great! Movies, and more. Choose this add-on if you want to catch up on big blockbusters, comedies, family favourites and more.
Virgin Media's Sports package gives sports fans access to all the sports channels they need. Stay up to speed on all major sports events from Premier League football to Formula One, rugby races, international content like NFL, NBA and more. There's live action and the latest round-ups on every Sky Sports channel and all the BT Sport channels in stellar high definition. You can also add Premier Sports, BoxNation and LaLigaTV in HD (for an additional cost) to enjoy wall-to-wall sports from all over the world.
Virgin’s Entertainment, Drama and Docs pack has something for everyone. With channels like BBC One, Sky Crime, MTV, Syfy, Dave, ITV and lots more, you can watch critically acclaimed dramas, award-winning documentaries, and hilarious comedies to your heart’s content. This pack is a huge add-on with over 100 channels to keep you entertained, no matter what your viewing preferences might be.
History buffs, foodies, and animal lovers will enjoy this add-on, with several National Geographic and Discovery channels, the History Channel, Food Network, Animal Planet, Smithsonian’s TV channel, Eden and more.
Keep the little ones happy with the latest shows and movies from their favourite TV channels including CBeebies, CITV and Pop. For even more children’s content, you can get Cartoon Network, Disney Junior, Boomerang, a bunch of Nickelodeon channels and more with the Ultimate Volt package.
Music lovers can enjoy 4Music and B4U Music (Bollywood) channels with all Big packages, while all Bigger and Ultimate Volt packs come with these two channels plus MTV Music.
All of Virgin Media’s TV packs come with popular international channels like France24, Al Jazeera in English and Arabic, and the Islam Channel in English and Urdu.
Stay up-to-date on what’s going on locally and across the world with Virgin’s News offerings. All Big packages come with Sky News, BBC News and Euronews, while all other packages have the Big offering plus HD options.
For Bollywood lovers, there’s an Asian Mela pack add-on available with 15 great channels like ZeeTV, B4U Movies, Sony Entertainment and NDTV. It’s the ideal package for family-friendly Asian shows, high-flying drama, leading news, and much, much more.
You can upgrade to a faster broadband package at any time, subject to local availability, or add broadband if you initially joined without it.
There are quite a few different speeds to choose from, depending on your needs:
If you add broadband you must keep it for at least the stated minimum term of the contract. In the event of upgrading an existing broadband package, it is a requirement that you keep it for at least 30 days before being able to request any further changes to the service. You no longer need to pay for a phone line to sign up for Virgin Media’s broadband packages.
The monthly charge for any Virgin Media broadband and landline phone bundle includes Talk Weekends, giving you inclusive weekend calls as standard, so you can call another UK landline or Virgin Mobile numbers. You'll also get inclusive calls to 0870 numbers on the weekend.
This can be upgraded to Talk More Weekends which means you’ll also get inclusive weekend calls to 0845 numbers and all other UK mobiles. This upgrade is ideal if you think you'll make lots of calls to mobile phones from your landline.
Other upgrade options are: Talk More Weekends and Evenings, with inclusive evening and weekend calls to UK landlines and UK mobile numbers, as well as inclusive evening and weekend calls to 0870 and 0845 numbers; Talk More Anytime, with inclusive any-time-of-the-day calls to UK landlines and UK mobile numbers, plus inclusive calls to 0870/0845 numbers; as well as a few different options for making frequent international calls
New phone lines must be kept for at least 12 months, while upgraded calls plans must be kept for at least 30 days.
Virgin now offers mobile add-ons and upgrades for existing customers, with Superfast 4G as standard, data-free messaging on WhatsApp, Facebook Messenger and Twitter, their next-generation 5G mobile experience, roaming usage in over 40 countries, flexible monthly plans and more. Virgin doesn’t offer mobile plans in their existing bundles but you can easily add on a mobile phone service as an existing customer. Some of the bigger Virgin bundles include an O2 SIM card with unlimited data, calls and texts, Epic 5G, and access to the O2 Travel Inclusive Zone.
You can upgrade once you've got a month left on your contract – you can find out when that is by logging into Your Account on Virgin Media’s website or using the My Virgin Media app. If you’re up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone.
The easiest way to upgrade your existing package is to access My Virgin Media, either in your web browser or from the My Virgin Media mobile app. Personalised offers and incredible package upgrades are available to view and sign-up to online once you’ve logged in. Look for ‘package changes’ to find out more.
Alternatively, you can call customer service by dialling 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone.
You will need to phone customer service to downgrade, and if you are looking to cut off your phone service(s), it will need to be the customer relations department. A 30-day notice period will be required, so contacting them as soon as possible is highly recommended.
Call Virgin Media’s customer service by dialling 150 from your Virgin Mobile or 0345 454 1111 from any landline and follow the options for leaving, which will put you through to the retention team.
Yes, you can, but it's not that straightforward. You have to have left for at least 3 months for any possibility of getting new customer deals, and even that is at the discretion of who you speak to, as you will be treated as a returning customer & not a new one. A better option is to speak with customer service and mention more competitive offers available for new customers and see if they can match or offer you a similar deal.
The easiest way to lower your Virgin Media bill is to downgrade your current package. Consider what you’re paying for, and what services you actually use versus what you aren’t using much or at all. You might be paying for things that you don't actually need, like extra TV channels or broadband speeds you don’t really need. Once you decide what you want to remove or downgrade, ring 150 from your Virgin Media landline or mobile. Alternatively, you can call 0345 454 1111 from any other phone.
You might be able to get a discount or lower monthly tariff if your package is up for renewal soon, and can speak to customer service directly about this as well.
Most existing TV and broadband bundle customers should be able to upgrade their older set-top box for Virgin TV's smallest, smartest and fastest V6 box at no additional cost and with no re-contract requirements.
However, if you don’t qualify for an immediate upgrade, consider giving customer retention a call, and see if you can negotiate a new contract to save money on your current contract, including a free upgrade to the V6 box as part of your negotiations.