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How to claim your free rewards, cashback and vouchers

By Claire Nottage | Monday, June 12th 2023

If you've chosen a broadband package that comes with free vouchers or cashback, you no doubt want to know how to go about claiming them as soon as possible. It’s nearly always a matter of filling in a simple online form and then waiting a few weeks for your freebie to arrive.

A lot of people either can’t be bothered to claim or just forget to do it – so make sure you claim yours and don't miss out, as the value of some free rewards can go a long way to reducing the overall cost of your broadband purchase.

BT rewards

When you place your order for BT broadband, you'll be sent confirmation emails with login details for your BT account. BT says that you can claim your Virtual Reward Card 14 days after your service is activated. They switched from offering physical reward cards to 'virtual' cards in late 2021, and you can use your card to make purchases online or over the phone. You can even monitor your spending online.

To claim, simply log in to your BT account online, fill in the details as requested and apply for your Virtual Reward Card. Make sure you put in your claim within three months of your service going live as after that you will no longer be eligible to claim. They'll then email it to you, but if you don't receive it, give them a call to find out why. You'll then have three months to activate the card.

TalkTalk rewards

TalkTalk offers different rewards at different times, and depending on the reward there will be a different process to follow. To claim a gift card, you’ll need to visit the TalkTalk reward card page where you should put your email address into the box as shown. You will then be sent an email from Giftcloud with a link to redeem your reward card – this is valid for 150 days. Once you have chosen your card, you will be sent another email confirming your choice. Each reward card has a different expiry time; you can check the Giftcloud website to check which applies to your chosen card.

TalkTalk works with Giftcloud to offer its reward cards and customers can choose from a selection including Amazon, Tesco, Sainsburys, Morrisons, or MasterCard, which can be used both online and in store at a large number of different outlets.

Plusnet rewards

Once you have ordered your new Plusnet broadband service, you will receive an email within 10 working days of your new broadband service being activated. This will contain a link which you can follow in order to claim your Plusnet Reward Card. It will then be sent out to you either in the post.

Plusnet offers a prepaid MasterCard that you are free to spend anywhere that accepts MasterCard. Make sure you claim your reward card within three months however, or you will lose out. To activate it, you will need to follow the link in an email sent to you from plusnet@purecard.com. The card is valid for 12 months from issue date.

Sky rewards

If you have signed for a new broadband deal with Sky that comes with a free gift or reward, then you will need to log in to your Sky account online with your Sky iD and go into the Claim Your Reward page. You can set up your Sky iD online. You will need your 12-digit Sky account number which will be sent to you in your welcome email from Sky when you sign up. Once you are logged in simply follow the instructions as to how to claim your reward and it will be sent out to you. Note that you can only put in your claim once your new broadband service goes live. You should expect to receive your gift, such as a prepaid Mastercard, within 45 days, but this can vary depending on the promotion at the time.

Virgin Media rewards

Virgin Media tends not to offer gifts and rewards as frequently as some other providers. If you have signed up and been promised a bill credit as part of the deal, there is no need to make a claim – it will automatically be taken off your first bill. When it comes to free gifts such as smart speakers or wine from Virgin Wines, you will receive your gift once your new Virgin Media service is set up. For vouchers, you will receive an email from Virgin Media’s partner Edenred containing a code within 28 days of your service being activated. Simply follow the instructions to select your retailer and redeem your code and you will be sent your voucher by post within 3-5 working days.

Vodafone rewards

If you’ve just signed up to a Vodafone deal, you should have received a welcome email that contains both your order number and account login details. To claim your gift card, you need to log in to your account and follow the instructions. You can choose from Sainsburys, M&S, Tesco or Amazon gift cards. Your reward should be emailed to you after a validation period of 120 days and you will have 90 days to activate it.

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