How to get the best Plusnet broadband deal
By Dan Howdle | Saturday, January 26th 2019
In this guide
- Can I get Plusnet broadband?
- Plusnet installation
- Why choose Plusnet?
- Pros and cons
- Which package is right for me?
- What will I need?
- How do I switch?
Plusnet is known for offering some of the cheapest deals on the market and provides a variety of packages to suit each household. You can use our comparison table above to browse packages and then click on a package you like to get a breakdown of the deal.
Can I get Plusnet broadband in my area?
Plusnet’s services are only available in certain areas. You can use our checker at the top of the page to see if it’s on offer where you are. Just insert your postcode and we will give you a list of deals to choose from.
Like most of the UK's broadband providers, Plusnet runs its services across the Openreach broadband network. As a result, switching to Plusnet broadband should be a pretty seamless process, unless you don't already have a phone line or are switching from Virgin Media, which runs on its own, separate network.
If this is the case, the company will let you know if you need an engineer to visit, and arrange a time to suit you. Work may also need to be carried out at the telephone exchange and green cabinet, and this could mean that you lose your service for a short while.
If the switch is straightforward, it should take between 10 and 12 days to get you up and running with Plusnet. As with any change of provider, you may find that your broadband speeds vary over the first ten days. This is simply the system working out the best combination of speed and stability for you, so be patient while it sorts itself out.
If you're switching from another provider, in most cases all you'll need to do is tell Plusnet who will then get in touch with your current provider and coordinate the switchover for you. The exception to this is if you're switching from Virgin Media, in which case you'll need to sort out the cancellation yourself.
Plusnet supplies a free router with its broadband packages, claiming it's worth £40. Late in 2017, though, the company was called out by the Advertising Standards Authority for not making it clear that there's a £4.99 delivery charge for the router. As a result, the upfront charge for activation is now clearly advertised, ranging from £5 to £25 depending on the package you choose.
Why choose a Plusnet broadband package?
Cheap broadband packages
If you want to lessen your financial burden, then you may want to go for a broadband deal from Plusnet. With low prices and fibre optic speeds averaging 66Mbps with the top-end package, you’ll be getting quite a deal.
Unlimited usage on all packages
All Plusnet’s residential packages come with unlimited usage, so there will be nothing to limit your online fun. You’ll be able to download as much as you like without having to worry about being charged for going over your allowance or being artificially slowed down. Plus, if you are an online gamer, you will benefit from Plusnet’s traffic management policy, which prioritises time-sensitive activities.
A UK-based customer service team
Plusnet provides customer service between 7:30am and 10:30pm each day, and its offices are based in the UK. It has also been formally recognised for its support services and has won many customer service awards.
Pros & cons
- Cheap broadband packages
- Unlimited usage on all packages
- UK-based customer service
- Price depends on location
- Some activities subject to traffic management
- Not the fastest broadband provider
Which package is right for me?
If you don’t want to pay for a call plan, then you may want to go for this package. Plusnet is one of only a few providers to offer a broadband only package, with a choice of either standard or fibre services. Speeds range from a modest 10Mbps, to a speedy 66Mbps. You will still need a landline if you want to take broadband only, but it doesn't have to be with Plusnet.
Broadband and phone
If you rely on your home phone, it may be a good idea to go for this package. As well as broadband, you’ll be able to either just pay as you go if you make calls infrequently or sign up to an anytime calls package for a few pounds a month and talk as often as you like without worrying about racking up huge bills.
Plusnet also offers a variety of business broadband packages, offering the same speeds but different features and extras from the home broadband packages. These include a static IP address, free web domains and email addresses, and a high level of technical support.
What will I need?
A fibre optic cable
To enjoy Plusnet’s fibre speeds, you’ll need a fibre optic cable installed. When you order your package, you can arrange a time for an engineer to visit your home. You can use the availability checker at the top of the page to see which Plusnet services are available in your area.
A wireless router for your broadband
You’ll receive a free wireless router from Plusnet when you sign up. This will provide your broadband connection, enabling you to connect various devices wirelessly. There will be a set of instructions that will help you to get started.
How do I switch?
You can choose a Plusnet package from the table above. By clicking on the package, you’ll get a breakdown of what’s included. This will give you information on a number of features, including channels, extra costs and pricing. Once you have decided on a package, click on the blue ‘See Deal’ button, and you’ll be redirected to Plusnet’s website where you can finalise your purchase.
Cancellation is often automatic
Once you have purchased your package, your new provider will generally contact your old one and cancel on your behalf. This means you won’t have to lift a finger; unless, that is, you’re moving to Plusnet from Virgin Media. In this instance you will have to contact Virgin Media manually to tell them that you’re cancelling and moving to Plusnet.