SSE broadband explained
By Dan Howdle | Tuesday, March 26th 2019
In this guide
- Why choose SSE?
- What does SSE broadband offer?
- Broadband and TV bundles
- What are the alternatives?
- Frequently asked questions
SSE is one of the UK’s best-known energy providers and is often talked about as one of the Big Six. But it also offers a range of broadband deals and in the broadband world, SSE is not part of the establishment. It’s a budget provider offering an alternative to the likes of BT, Virgin Media and Sky.
But what exactly does SSE offer in terms of broadband, what does the company stand for and what are the alternatives? Let’s take a look.
Why choose SSE?
SSE promises "frustration-free broadband", which plays into the company’s wider ethos of finding ways to help its customers money and make their lives easier. Specifically, these are the things SSE does to make its broadband frustration-free.
- Price promise – SSE promises not to hike the price of your broadband during your 18-month contract. Although it makes a point of saying VAT and other relevant taxes aren’t included in this promise – SSE is talking about your broadband package price, including the line rental and any call packages you’ve added.
- Happiness Guarantee – If you’re not completely happy with the service you’re getting from SSE, you can leave for free in the first 60 days. This is quite a bit longer than the 14-day cooling-off period you get with most providers.
- No upfront broadband charges – SSE doesn’t charge a fee to connect your broadband, or to deliver your free router. The exception is if you don’t already have an active BT (Openreach) phone line, in which case you’ll need SSE to arrange for one to be installed. This will cost you £60.
- SSE Reward – SSE’s rewards scheme offers members the chance to buy event tickets before they go on general sale, apply for upgrades to SSE lounges and enter competitions. This is for events at The SSE Hydro in Glasgow and The SSE Arena, Wembley.
What does SSE broadband offer?
All of SSE’s broadband deals come with a free wireless router and the promise of no price hikes during the 18 months of the contract. There’s no upfront charges and no exit fee if you decide you’re not happy within the first 60 days.
- Broadband – SSE has three broadband deals, offering roughly the same speeds as every other provider that uses the Openreach network. Unlimited Broadband offers average speeds of 11Mbps, Unlimited Fibre offers 35Mbps and Unlimited Fibre Plus promises average speeds of 63Mbps. And as the names suggest, they’re all unlimited.
- Home phone – All of SSE’s broadband deals come with line rental included but you’ll have to pay extra for any phone calls you make unless you add a calls package. There’s Evening & Weekend calls and Anytime calls, both of which cover local, national and UK mobile calls. And there’s Anytime Plus, which also includes calls to landlines in 35 countries.
Broadband, TV and mobile bundles
What are the alternatives?
- BT – BT offers a choice of broadband speeds, all of which come with cloud storage, online security and access to wifi hotspots. You can choose to add all sorts of things to your package, including wifi discs, BT TV and SIM-only plans.
- EE Broadband – EE’s broadband plans offer similar speeds to SSE, except for its ultrafast Fibre Max options. All EE broadband deals come with free mobile data if you’re an EE mobile customer.
- Direct Save Telecom – Direct Save Telecom has broadband deals available with or without a contract, you can save money by paying for a year’s line rental upfront and there’s free membership to a discount club.
- Shell Energy Broadband (formerly First Utility) – Like SSE, Shell Energy is another energy supplier making moves in the broadband marker. And similarly, it has a simple range of broadband plans that offer membership of a rewards scheme.
- Hyperoptic – Hyperoptic supplies broadband to apartment blocks and other housing developments. It offers 30Mbps, 150Mbps and 1Gbps fibre to the premises broadband.
- John Lewis Broadband – John Lewis describes its broadband offering as "straightforward" and it is. There are three speeds to choose from and evening and weekend calls are included as standard.
- NOW Broadband – NOW Broadband offers a choice of three 12-month broadband plans, with speeds of 11Mbps, 36Mbps and 63Mbps. You can also choose to take one of these contract-free.
- Plusnet – Plusnet has a range of ADSL and fibre broadband deals. Once you’re signed up you can add Plusnet TV, which includes a free BT Sport channel.
- Post Office Broadband – The Post Office is another provider offering three choices of broadband package – one ADSL and two fibre. It’s ADSL package is often one of the very cheapest available anywhere in the UK.
- Sky – Sky promises an easy transfer with its Switch Squad and you can choose to combine your broadband package with Sky Entertainment, the provider’s basic TV bundle.
- TalkTalk – All of TalkTalk’s broadband plans come with inclusive call privacy and online security features, unlimited usage and TalkTalk guarantees to fix the price of your broadband for the length of your contract.
- Virgin Media – Virgin Media is one of the few providers to offer broadband-only deals with no phone line. You can, of course, also choose to have a phone line if you want it, or even bundle them up with a TV subscription.
- Vodafone – One of the world’s biggest mobile network operators, Vodafone is relatively new to the UK broadband scene but offers some of the cheapest fibre broadband deals around.
Frequently asked questions
Does SSE run credit checks?
Yes, SSE does run credit and fraud prevention checks on its customers. If you’d rather not put yourself through that, we have already gathered the best broadband deals with no credit checks.
Does SSE do traffic management?
Yes, SSE is one of increasingly few broadband providers that still operates a traffic management policy. This means it prioritises certain types of internet traffic over others when the network gets busy.
Does SSE broadband offer a discount for SSE energy customers?
No, there’s no discount for existing energy customers. SSE used to charge a surplus to non-SSE energy customers signing up to broadband, but scrapped this a while back.
Are SSE’s broadband deals unlimited.
Yes, all of SSE’s broadband deals are unlimited. This means there’s no download limit, although SSE does have traffic management and acceptable use policies.
How easy is it to switch to SSE broadband?
Like all widely available broadband providers in the UK, other than Virgin Media, SSE uses the Openreach network to offer its broadband services. Switch from any other provider on the same network and SSE will contact your old provider on your behalf. It’ll tell you when your broadband is going live and send you a wireless router in the post with instructions of what to do with it.
How do I get in touch with SSE broadband?
You can call SSE broadband on 0345 071 9886 from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturdays. Or use the online form on the SSE website.
What is SSE Reward?
SSE Reward is a reward scheme for SSE’s energy and broadband customers, centred around live events at The SSE Hydro in Glasgow and The SSE Arena, Wembley. You can get presale tickets up to 48 hours before they go on general sale, there’s competitions for you to enter and you can apply for free upgrades to SSE lounges at the venues.
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