Dan Howdle | April 3rd, 2023
So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. You've come to the right place. We'll tell you how long it takes, what you'll need, and what to expect.
If you haven't already picked out a Virgin Media deal, you can do so using our comprehensive Virgin Media comparison tool. It'll not only show every deal and special offer available right now, but also check for you that you can indeed get Virgin Media services where you live – important when you consider that unlike other providers, Virgin Media isn't available everywhere.
Virgin Media is completely unique in the technology it will be bringing into your home, and thus the requirements of the installation of your services are equally unique. Sky needs to bolt a satellite dish onto your home, while most broadband providers are able to use the phone line coming into you home to get you online. Virgin Media has its own, unique cable network which uses a hybrid copper/fibre-optic coaxial cabling system – the same one that used to deliver cable TV in them olden days.
On the plus side, Virgin's cables are able to deliver quite insanely fast internet speeds and a broad range of TV services through a single discreet cable. On the negative side you have to have said cable running past your home to get it, and Virgin Media will need to drill a hole in your outer wall all the way through into your home to install your services.
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Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Generally, the process involves the following steps:
Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have.
The situation with Virgin Media routers is rather tumultuous at the time of writing. Existing customers will have a mixture of the older Hub 3 and the newer Hub 4, depending on how long they've been a customer, and which broadband speed they receive. But it's even more mystifying than that, because Virgin Media is currently rolling out its latest Hub 5 router to those subscribing to its top speeds, but getting one may also depend on where you live, since the Hub 5 requires your local Virgin Media network to be upgraded to supply it. Confused?
Well, Virgin Media will be able to tell you which router you're getting. It won't be the Hub 3 as that's now discontinued. But in the following table let's compare the three anyway so you can see what's what.
|Number of antennae
|2.4 GHz WiFi band
|5 GHz WiFi band
|1x 2.5Gbps, 3x 1Gbps
Virgin Media offers a range of set-top boxes to suit different viewing habits and preferences. In terms of installation, if you've already got a Virgin Media broadband connection up and running, Virgin Media will simply post you the box and you can just plug it in and go. If you're new to Virgin Media it'll be set up the same day as your broadband.
The current set-top box is the Virgin TV 360 box, which is a compact and sleek device that offers seamless integration with Virgin Media's TV and broadband services. The Virgin TV 360 box supports 4K resolution and HDR content, and comes with a voice-controlled remote for easy navigation. It also offers features such as catch-up TV, on-demand content, and the ability to pause and rewind live TV.
Unlike previous set-top boxes from Virgin, the TV 360 only needs a Virgin Media broadband connection either wired or over wifi. Previous boxes relied on the same coaxial cable that delivers your broadband being routed to wherever you have your TV, which could cause some installation headaches. The fact you now only need wifi makes installation of the TV 360 much, much easier.
Prior to the Virgin TV 360 box, Virgin Media offered the V6 box, which was introduced in 2016. The V6 box was an upgrade from the previous TiVo box, and offered a faster processor, 4K resolution, and the ability to record six shows at once. The V6 box also featured a range of apps, including Netflix and YouTube, and allowed users to pause, rewind, and record live TV.
Before the TiVo box, Virgin Media offered the V+ box, which was first introduced in 2008. The V+ box offered features such as pause, rewind, and record live TV, as well as the ability to store up to 80 hours of content. The V+ box also supported high-definition content and offered a range of on-demand content. Overall, Virgin Media has continually updated its set-top boxes to offer users the latest technology and features, ensuring that its customers have access to the best possible viewing experience.
If you're new to Virgin Media and having your services installed for the first time there are a few things you should look to do both prior to sign-up, and during the (usually around) two-week wait to having your services installed.
Once you're signed up to the package of your choice, it's generally a one to three week wait to have your services installed. Be aware that a hole will need to be drilled in through your exterior wall and if you don't own your home, you will need to get permission for the work to take place.
Unless you already have Virgin Media equipment installed at your home, the technician will need to drill a hole in through your exterior wall. If you don't own your property, you will need permission from your landlord.
It takes on average two weeks to get your connection up and running with Virgin Media. This can be shorter if they are not particularly busy in your area, or longer if they are, because the time you wait is decided by the availability of Virgin Media's technicians.
Yes. Even if you already have Virgin Media equipment installed in your home from a prior service either you or your home's former residents had, a technician will still need to visit to get you set up. However, if you do already have the cabling running into your home, you may not need to be home when they arrive. Virgin Media will make it clear the situation when you sign up.
Sometimes it is, sometimes it isn't. It depends when you take out your package and whether free installation is currently being offered.
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