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Cuckoo Broadband review 2021

By Phil Wilkinson-Jones | Tuesday, April 13th 2021

3/5

When it comes to broadband providers, Cuckoo Broadband is very much the new kid on the block. The newcomer has openly said it wants to challenge the big boys and make broadband simple.

Cuckoo Broadband says it has “the last broadband deal you’ll ever need”, so let’s take a look and see how it measures up. We’ll look at the speeds you can expect, what router is included in the package and pretty much everything else we know about Cuckoo Broadband.

Is Cuckoo Broadband a good choice?

What we like

  • One simple package
  • No end-of-contract price rises
  • Monthly rolling deal

    What we don't like

  • High set-up cost
  • Not much by way of extras
  • No ultrafast option

Cuckoo Broadband has set out to do things a bit differently and we like the cut of their jib, but with such a simple offering, it is not going to be for everyone.

Pros

The simplicity of Cuckoo’s offering makes it easy to understand and the speeds on offer will be enough for most households to do everything they want to do online. The other big positives come from the fact that there are no long 18-month or two-year contracts. Cuckoo offers broadband on a monthly rolling contract, so there’s no price hike at the end of a minimum term and there are no cancellation fees.

Cuckoo also takes 1% of each bill and uses it to help bring connectivity to places that need it most, like conflict zones, natural disaster sites and developing communities. That’s a nice touch.

Cons

The flip side of having such a simple offering is that there’s no choice, should this one not be for you. Cuckoo is unlikely to tempt many Virgin Media customers to switch as there are no ultrafast packages to compete with Virgin’s speeds, although it’s clear the likes of BT, Sky and TalkTalk are the companies Cuckoo has in its sights.

If you’re hoping for a broadband deal that includes a freebie such as some tech, a cashback voucher, mobile data or subscription to a streaming service then you’ll be disappointed. Cuckoo has put its stock into a deal that will doesn’t give you massive discounts or extras up front, but nor will it hit you with an enormous price hike two years down the line.

Cuckoo does charge a £60 set-up fee, which is comparable to other packages offered on a no-contract basis, but more than you would pay for an 18-month contract with other providers.

Cuckoo Broadband – an overview

These are the things you need to know about Cuckoo Broadband at a glance.

Download speeds 67Mb
Upload speeds 17Mb
Broadband Fibre
Home Phone Yes
Packages available Broadband and phone
Router Technicolor Wi-Fi Hub
Contract length One month rolling contract
Prices from £27.99 per month

Average Cuckoo Broadband speeds

There is only one Cuckoo Broadband package, so there is only one download speed to talk about. The average download speed Cuckoo customers get is 67Mbps, which puts it in line with the top widely available packages offered by BT, Sky, TalkTalk, EE and many others. This is hardly surprising when you consider they all use the same network, operated by Openreach, to deliver their services.

67Mbps packages are described by all of those providers listed as being ideal for streaming in HD, having multiple devices using the internet at the same time and for online gaming. Netflix says you need at least 25Mbps to stream in 4K UHD so most Cuckoo customers won’t have a problem.

Cuckoo Broadband packages

There is only one Cuckoo Broadband package. It offers an average download speed of 67Mbps and an average upload speed of 17Mbps. We class it as a broadband and phone deal as there is a landline included but there are no call packages available – 1571 and caller display are free but you’ll pay extra for any calls you make.

Average Cuckoo Broadband upload speeds

For most internet users, download speed is far more important than upload speed as downloads speeds have a bigger bearing on how easy it is to stream, to download apps or browse the web. But if you play online games, or if you work from home and have to upload large files or videos, then having a decent upload speed is vital.

Cuckoo’s one broadband package offers an average upload speed of 17Mbps, which should be more than enough for most households even if there are multiple people using the internet at the same time.

Routers and installation

Router

Like most providers, Cuckoo sends you a free router when you sign up to its broadband deals. In this case the router in question is a Technicolor Wi-Fi Hub (model number DWA0122 for the router nerds out there). Cuckoo says it will give you a strong, fast, reliable wifi signal and has been optimised for its network. It’s a dual-band router with next-generation wifi technology and will automatically move devices onto the best frequency depending on how far from the router they are.

A good security step is the fact that Cuckoo routers don’t come with a pre-generated wifi name and password. You set your own when you sign up.

Installation

On average it’ll take around two weeks to get your broadband service up and running after signing up to Cuckoo. By this point your router will have already arrived in the post and in most cases there’s no engineer needed, simply plug your router in and follow the instructions.

If you’re switching from another provider that uses the Openreach broadband network, such as BT, Sky, TalkTalk, EE or Vodafone, then you won’t have to inform them that you’re leaving – Cuckoo Broadband will do that for you. If you’re leaving Virgin Media it’s a bit different because Virgin operates its own network. In this case you’ll need to tell Virgin yourself.

Customer service with Cuckoo Broadband

As Cuckoo is such a new broadband provider, we don’t know too much about their customer service. The signs are good, such as the fact it has a UK support team and a good score on Trustpilot (this isn’t the case for many broadband providers).

There’s a nice bit of customer service offered up straight away. If you’re not ready to switch to Cuckoo just get but like the look of them, you can choose a go-live date up to 24 months away. You go through the sign-up process but won’t be charged the set-up cost until about two weeks before your chosen date, at which time the actual switching process begins.

Our verdict

There’s always a degree of risk involved with switching broadband providers and especially so to one so new to the industry. That said, there’s a lot to like about Cuckoo’s offer and the fact that you won’t be tied into a long contract means you can leave at any time without paying an exit fee. The fact that prices will never be hiked at the end of a minimum term will be attractive to many so if it’s peace of mind you’re after, Cuckoo may just be the one for you.

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