John Lewis broadband deals

John Lewis broadband is no longer available but you can still find some great deal from other providers.

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Virgin Media M125 Fibre Broadband Virgin Media
£50 Bill Credit
£26.50 per month(prices may change during contract)
£50 Bill Credit
  • £50 Bill Credit
    The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.
  • No 2024 Price Rise
    No price rise in 2024 if you switch to Virgin Media. Monthly price shown will increase each April from April 2025 by the Retail Price Index rate at inflation announced in February each year plus 3.9%.
New customers only
  • 132Mb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 18 Month Contract
  • No phone line
£50 Bill Credit
£26.50 per month(prices may change during contract)
Get Deal
Sky Superfast Sky
order by phone
£30 Gift Card
£27.00 per month(prices may change during contract)
£30 Gift Card
  • £30 Gift Card
    You will be sent instructions on how to choose your Gift Card up to 120 days after your purchase. You will have 90 days to claim your Gift Card by sending it to your email or mobile phone.
New customers only£5 fee refunded to first bill
  • 61Mb Average Speed
  • Unlimited Monthly downloads
  • £5.00 One-off cost
  • 24 Month Contract
  • Pay as you go calls
£30 Gift Card
£27.00 per month(prices may change during contract)
Get Deal
order by phone
BT Fibre 2 BT
£50 Reward Card
was £36.99
£29.99 per month(increases on the 31st March 2025 by CPI +3.9%)
£50 Reward Card
  • £50 Virtual Reward Card
    Claim your BT Reward Card within 3 months of placing your order by entering your details on www.bt.com/manage/bt-reward-card/. You must activate the card within 3 months of it being issued.
New customers only
  • 67Mb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 24 Month Contract
  • No phone line
£50 Reward Card
was £36.99
£29.99 per month(increases on the 31st March 2025 by CPI +3.9%)
Get Deal
Virgin Media Gig1 Fibre Broadband Virgin Media
order by phone
£41.00 per month(prices may change during contract)
New customers only
  • 1.1Gb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 18 Month Contract
  • No phone line
£41.00 per month(prices may change during contract)
Get Deal
order by phone
Sky Ultrafast Plus Sky
order by phone
£90 Gift Card
£33.00 per month(prices may change during contract)
£90 Gift Card
  • £90 Gift Card
    You will be sent instructions on how to choose your Gift Card up to 120 days after your purchase. You will have 90 days to claim your Gift Card by sending it to your email or mobile phone.
New customers only£5 fee refunded to first bill
  • 500Mb Average Speed
  • Unlimited Monthly downloads
  • £5.00 One-off cost
  • 24 Month Contract
  • Pay as you go calls
£90 Gift Card
£33.00 per month(prices may change during contract)
Get Deal
order by phone
Virgin Media M250 Fibre Broadband Virgin Media
£55 Bill Credit
£30.50 per month(prices may change during contract)
£55 Bill Credit
  • £55 Bill Credit
    The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.
  • No 2024 Price Rise
    No price rise in 2024 if you switch to Virgin Media. Monthly price shown will increase each April from April 2025 by the Retail Price Index rate at inflation announced in February each year plus 3.9%.
New customers only
  • 264Mb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 18 Month Contract
  • No phone line
£55 Bill Credit
£30.50 per month(prices may change during contract)
Get Deal
BT Full Fibre 100 BT
£50 Reward Card
£30.99 per month(increases on the 31st March 2025 by CPI +3.9%)
£50 Reward Card
  • £50 Virtual Reward Card
    Claim your BT Reward Card within 3 months of placing your order by entering your details on www.bt.com/manage/bt-reward-card/. You must activate the card within 3 months of it being issued.
New customers only
  • 150Mb Average Speed
  • Unlimited Monthly downloads
  • £31.99 One-off cost
  • 24 Month Contract
  • No phone line
£50 Reward Card
£30.99 per month(increases on the 31st March 2025 by CPI +3.9%)
Get Deal
Vodafone Fibre 2 Broadband Vodafone
order by phone
£26.00 per month(Increases annually on 1st April by £3.00)
New customers only
  • 67Mb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 24 Month Contract
  • Pay as you go calls
£26.00 per month(Increases annually on 1st April by £3.00)
Get Deal
order by phone
NOW Super Fibre Broadband NOW
£23.00 per month(prices may change during contract)
New customers only£5 Advance Fee is taken off your first month's bill
  • 63Mb Average Speed
  • Unlimited Monthly downloads
  • £5.00 One-off cost
  • 24 Month Contract
  • Pay as you go calls
£23.00 per month(prices may change during contract)
Get Deal
TalkTalk Fibre 65 TalkTalk
order by phone
£28.00 per month(CPI rate of inflation + 3.7% price increase annually from April 2024)
New customers only
  • 67Mb Average Speed
  • Unlimited Monthly downloads
  • Zero One-off cost
  • 18 Month Contract
  • Pay as you go calls
£28.00 per month(CPI rate of inflation + 3.7% price increase annually from April 2024)
Get Deal
order by phone
Not ready for a new broadband deal? Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out!
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Prices last checked and updated June 7th, 2024. Cable.co.uk may earn a commission when you purchase via links on our site. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the provider. Broadband speeds are dependent on where you live and you may receive slower speeds than listed. Broadband is subject to availability. Please refer to individual broadband provider's terms and conditions before signing up. All prices are inclusive of VAT except business prices.

About John Lewis Broadband

What is John Lewis broadband?

As of 4 October 2022, John Lewis Broadband has ceased offering broadband deals to new customers. For the time being it continues to serve its existing customers without interruption.

The department store chain John Lewis has offered broadband and home phone services since 2012. It’s never pretended to be among the cheapest providers out there, instead relying on its reputation for good customer service and straightforward broadband plans.

John Lewis broadband is provided by Plusnet, another company that trades on its reputation for good customer service. Even though John Lewis is effectively a reseller of Plusnet’s broadband service, the John Lewis broadband deals are quite different. You can find out more in our John Lewis broadband review. And if you already have John Lewis broadband and want to switch, there’s a guide for that too.

Is John Lewis broadband any good?

John Lewis broadband maintains a pretty straightforward broadband offering with no upfront costs. All deals come with a landline with evening and weekend calls included as standard, and there is often the promise of a free e-gift card. John Lewis broadband doesn’t offer a TV service or any mobile plans, preferring to keep it simple with its range of broadband and home phone packages.

  • Broadband – John Lewis’s three broadband packages follow the pattern of most providers that use the Openreach network to deliver their services. There’s an ADSL package offering average speeds of 10Mbps and two fibre deals offering speeds of 36Mbps and 66Mbps. All three come with 12-month contracts.
  • Home phone – Evening and weekend calls are included as standard. You can also choose to add Anytime calls, which gives you inclusive calls to landlines but not mobiles for an additional monthly fee. In addition, Anytime and International includes 300 minutes to 35 international destinations. On top of that you can add the Mobile Bolt-on, which gives you inclusive anytime calls to UK mobiles.

Why should I choose John Lewis broadband?

  • Free e-gift card – John Lewis regularly gives away e-gift cards with its broadband packages. The gift cards can be spent in John Lewis or Waitrose stores, or online.
  • Evening and weekend calls included – All John Lewis broadband packages come with an evening and weekend calls plan included. It is one of very few providers offering any kind of inclusive calls package as standard.
  • No activation charges – There are no upfront charges associated with John Lewis broadband plans, unless you need a new phone line installed, in which case you’ll need to pay for an engineer to do so. Line rental is included, and there are no hidden charges to cover delivery of the router.
  • Unlimited usage – As with the vast majority of providers, there are no usage limits on John Lewis’s broadband plans.
  • UK-based customer support – John Lewis’s customer support is based in the UK and available on the phone between 8am to 8pm on Monday to Friday, 9am to 7pm on Saturday, and 9am to 6pm on Sunday. You can also manage your account via your own online portal.
  • Same price wherever you live – It might not sound like much to say that the prices for John Lewis broadband are the same no matter where in the UK you live, but that’s not the case with Plusnet, the company that provides its broadband service.

Pros and cons of John Lewis broadband

Pros

  • Short, 12-month contracts
  • Free evening and weekend calls included as standard
  • Good, UK-based customer service
  • No activation charges

Cons

  • Can be more expensive than other providers with similar packages
  • No option to bundle broadband with TV

Frequently asked questions

What is John Lewis Broadband?

John Lewis Broadband is provided by Plusnet, another company that trades on its reputation for good customer service. Despite effectively being a reseller of Plusnet’s broadband service, John Lewis Broadband’s offer is quite different.

How long will it take to switch to John Lewis Broadband?

In most cases, it takes between 10 and 12 working days to switch your broadband to John Lewis. There should be no gap in your service as you’ll continue to get broadband from your old provider until you’re switched over to John Lewis.

How do I get in touch with John Lewis Broadband?

You can call John Lewis Broadband’s UK-based customer service team on 0800 022 3300 between 8am to 8pm on Monday to Friday, 9am to 7pm on Saturday, and 9am to 6pm on Sunday, at no cost. Or raise a query using your online account and you can expect an answer within 24 hours. If you have an issue to raise with your provider, our guide offers step-by-step instructions on how to complain.

Do I tell my old provider that I’m switching to John Lewis?

If you’re switching from another provider that uses the Openreach network, which is most of them, then no. All you need to do is place an order and John Lewis will inform your old provider on your behalf. If you’re switching from Virgin Media then you will have to inform them yourself, as you’ll be moving to a completely different broadband network.

Can I keep my phone number?

In most cases, you should be able to keep your existing number when you switch but occasionally it’s not possible for whatever reason. John Lewis Broadband will let you know before you switch if you can’t keep your existing number.

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