John Lewis Broadband deals explained
By Phil Wilkinson-Jones | Thursday, April 18th 2019
In this guide
- Who is John Lewis Broadband?
- What does John Lewis offer?
- Broadband and TV bundles
- What are the alternatives?
- Frequently asked questions
John Lewis is best known for its high street stores but since 2012 it has also offered broadband and home phone services. It’s never pretended to be among the cheapest providers out there, instead relying on its reputation for good customer service and straightforward broadband plans.
John Lewis Broadband is provided by Plusnet, another company that trades on its reputation for good customer service. Despite effectively being a reseller of Plusnet’s broadband service, John Lewis Broadband’s offer is quite different. Let’s have a look at what exactly it has to offer.
Who is John Lewis Broadband?
John Lewis offers a simple range of three broadband packages and makes very clear the features it believes makes it stand out from the crowd.
- Free e-gift card – John Lewis Broadband regularly gives away e-gift cards with its broadband packages. The gift cards can be spent in John Lewis or Waitrose stores, or online.
- Evening and weekend calls included – All John Lewis Broadband packages come with an evening and weekend calls plan included. It is one of very few providers offering any kind of inclusive calls package as standard.
- No activation charges – There are no upfront charges associated with John Lewis broadband plans, unless you need a new phone line installed in which case you’ll need to pay for an engineer to do so. Line rental is included and there are no hidden charges to cover delivery of the router or anything.
- Unlimited usage – As with the vast majority of providers nowadays, there are no usage limits on John Lewis’s broadband plans.
- UK-based customer support – John Lewis Broadband’s customer support is based in the UK and available on the phone between 9am and 6pm, seven days a week. You can also manage your account via your own online portal.
- Same price wherever you live – It might not sound like much to say that John Lewis Broadband’s prices are the same no matter where in the UK you live, but that’s not the case with Plusnet, the company that provides John Lewis’s broadband service.
What does John Lewis Broadband offer?
John Lewis Broadband maintains a pretty straightforward broadband offering with no upfront costs, evening and weekend calls included as standard and often the promise of a free e-gift card.
- Broadband – John Lewis’s three broadband packages follow the pattern of most providers that use the Openreach network to deliver their services. There’s an ADSL package offering average speeds of 10Mbps and two fibre deals offering speeds of 36Mbps and 66Mbps. All three come with 12-month contracts.
- Home phone – Evening and weekend calls are included as standard. You can also choose to add Anytime calls, which gives you inclusive calls to landlines but not mobiles for an additional monthly fee. There’s also Anytime and International, which includes 300 minutes to 35 international destinations. On top of that you can add the Mobile Bolt-on, which gives you inclusive anytime calls to UK mobiles.
Broadband, TV and mobile bundles
What are the alternatives?
- BT – Like John Lewis, BT uses reward cards as an incentive to bring in new customers. BT’s broadband plans include a 50Mbps service that not many providers offer, and they can be combined with BT TV.
- EE Broadband – EE offers a range of standard and fibre broadband plans that can be bundled up with an EE TV subscription. The big draw is for EE mobile customers, who get extra mobile data when they sign up to EE broadband.
- Direct Save Telecom – Direct Save Telecom offers membership of a loyalty discount club with its broadband packages, as well as the option to save money by paying for a year’s line rental upfront.
- Shell Energy Broadband – Shell Energy Broadband has a range of three broadband packages that come on 18-month contracts and with no connection fees. You also get membership of a reward scheme that promises a discount on vehicle fuel.
- Hyperoptic – Hyperoptic’s FTTP broadband services are only available in areas where there is enough demand. It offers average download speeds of 30Mbps, 150Mbps and 900Mbps.
- NOW Broadband – Like John Lewis, NOW Broadband offers a standard broadband package and two fibre deals, each on a 12-month contract. Sometimes its deals can be bundled with NOW TV passes.
- Plusnet – Plusnet offers broadband packages on 12-month, 18-month and 30-day rolling contracts. The price of its broadband is fixed for the length of your contract and like John Lewis there’s often a gift card up for grabs.
- Post Office Broadband – The Post Office is another provider promising not to hike prices during your contract. It also consistently offers one of the cheapest ADSL broadband deals in the UK.
- Sky – Sky is currently offering just two broadband packages – ADSL with an average speed of 11Mbps and fibre with an average of 63Mbps. You can, of course, bundle up Sky broadband with Sky TV.
- SSE – SSE promises no price hikes during the 18 months of your broadband contract, there’s no upfront charges and you can leave within 60 days without paying an exit fee if you’re not happy.
- TalkTalk – TalkTalk guarantees no price rises for the length of your contract, which is 12 months for ADSL and 18 months for fibre. Call privacy features come as standard and you can choose to add TalkTalk’s YouView-based TV service.
- Virgin Media – Virgin offers the UK’s fastest widely available broadband speeds, with its top package offering average speeds of 362Mbps. You can take broadband on its own, add a phone line or bundle it up with Virgin TV.
- Vodafone – Vodafone only offers two fibre broadband plans, there’s no ADSL. The packages offer average speeds of 35Mbps and 63Mbps and are often among the cheapest fibre deals available.
Frequently asked questions
How do I get in touch with John Lewis Broadband?
You can call John Lewis Broadband’s UK-based customer service team on 0800 022 3300 between 9am and 6pm, seven days a week. Or raise a query using your online account and you can expect an answer within 24 hours. If you have an issue to raise with your provider, our guide offers step-by-step instructions on how to complain.
How long will it take to switch to John Lewis Broadband?
In most cases, it takes between 10 and 12 days to switch your broadband to John Lewis. There should be no gap in your service as you’ll continue to get broadband from your old provider until you’re switched over to John Lewis.
Do I have to tell my old provider that I’m switching to John Lewis?
If you’re switching from another provider that uses the Openreach network, which is most of them, then no. All you need to do is place an order and John Lewis will inform your old provider on your behalf. If you’re switching from Virgin Media then you will have to inform them yourself, as you’ll be moving to a completely different broadband network.
Can I keep my phone number?
In most cases, you should be able to keep your existing number when you switch but occasionally it’s not possible for whatever reason. John Lewis Broadband will let you know before you switch if you can’t keep your existing number.
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