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Moving home with SSE broadband

By Claire Nottage | Monday, June 12th 2023

SSE was sold to TalkTalk in 2022 and all customers are being moved to Origin Broadband (owned by TalkTalk).

It may be that you’ve decided to stick with SSE broadband at your new property, or perhaps you are pondering switching broadband and looking for a new provider. Either way, in this guide we take a look at how to get your new broadband service arranged with the minimum of hassle.

Keeping your current SSE Broadband package

SSE Broadband runs on the Openreach network that is also used by BT, TalkTalk, Sky and many other providers. The network covers the vast majority of the UK, with fibre now also widely available. This means that if you want to take your existing SSE fibre broadband package with you to your new home, you should be able to. To find out exactly what services are on offer in your new area, you can put your postcode into SSE’s availability checker or you can speak to SSE customer services which will be able to advise you.

Once you’ve established that you can take your current broadband package with you, you should get in touch with SSE. Make sure you have your current and new address and postcode to hand, along with the date you expect to move in. You may also be asked for your mobile number so that SSE can get in touch with you regarding your move if necessary. SSE states that it can take around 18 days to transfer your service, so you should give at least three weeks’ notice if possible. You can get in touch by calling customer services on 0345 071 9626.

When you move, you should take your current router and any cabling with you. You can then reconnect it easily at your new home and use your existing wifi settings and password to get online once your connection is live. If you need a new line installed at your new address, SSE will arrange this at no extra cost.

Upgrading or changing your SSE Broadband deal

If you signed up for an 18-month contract with SSE broadband at your current address and you are still mid-contract, you cannot downgrade your package, but you can upgrade if you want to, although this will trigger the start of a new 18-month contract. If you are past the initial contract term however you are free to make changes.

Upgrade your download speed

SSE now only offers fibre broadband packages so if you are still on an old standard broadband connection, now is the ideal time to upgrade to fibre and enjoy faster download speeds. SSE offers two fibre broadband packages: Unlimited Fibre with an average download speed of 35Mbps and Unlimited Fibre Plus with an average download speed of 63Mbps. You can also choose to bolt on inclusive evening and weekend calls or inclusive anytime calls if you use your landline. Otherwise all calls are charged on a pay-as-you-go basis.

Moving home and leaving SSE broadband

It may be that you are considering switching broadband when you move home. If you have been with SSE a long time you should be able to make a saving on your expenditure as all broadband providers save their best – and cheapest – deals for new customers and then put the prices up once you have passed your initial contract period. You should give SSE at least one month’s notice of your planned departure date if you have decided to leave.

If on the other hand you are still mid-contract with SSE then it is worth waiting until your contract period is up, as otherwise you will have to pay early termination fees. These are calculated by totalling the amount of months left to run on your contract, so if you still have several months left to go it might be worth hanging on until after you have moved. SSE do not make any additional charges if you simply take your existing broadband package with you to your new home so you have nothing to lose by waiting.

Switching to a faster broadband service

If you have decided to switch providers because you want a faster broadband speed, then it is worth seeing if your new area has access to the Gigafast services offered by BT, Vodafone and EE, offering astonishingly fast download speeds of up to 900Mbps in some parts of the UK. Alternatively, Virgin Media has more widely available fast download speeds on its own network, also offering speeds ranging from 100Mbps up to 1000Mbps in some areas.

Note that if you are switching to Virgin Media you will have to let SSE know. If you are switching to any other provider on the Openreach network, you can sign up and your new provider will let SSE know on your behalf.

How to search for a new broadband package

Whether you are looking for a faster broadband service, a TV package to go with your broadband or just a cheaper package to save a bit of cash, you can use our online broadband comparison tool to show you all the broadband packages that are available at your new address. Simply key in your postcode and you will be presented with a list which you can then filter by price, provider, speed and more to find the deal you want.

Frequently asked questions

What happens if my move date changes?

If your planned move date changes for any reason after you have told SSE, you should get in touch as soon as possible to avoid any delays in your connection.

Can I take my old phone number to my new address?

SSE cannot guarantee that you can keep your existing landline number. However, if you are moving within the same area code then you are likely to be able to keep it. If you are moving to a completely different area, you will be assigned a new number for your landline.

I have SSE gas and electricity as well as SSE Broadband. Can I just make one phone call to tell SSE I am moving?

No, unfortunately if you also have SSE energy you will have to contact the relevant departments separately to let them know you are moving. SSE does not offer a central system for informing all departments when you are moving home.

Can I get a discount on SSE gas and electricity if I sign up for SSE broadband as well?

Yes, SSE rewards customers that choose to bundle SSE fibre broadband with SSE gas and electricity by offering a five per cent discount on their energy bills.

Can I get SSE Broadband in rented accommodation?

Yes, subject to getting permission from your landlord, you can have SSE Broadband installed in rented accommodation. You may be denied permission if any major work is required on the property to allow for installation.

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