Buyers guide to EE
EE, was the first provider in the UK to offer 4G mobile and fibre optic broadband services. The company includes Orange and T-Mobile, meaning their mobile phone, fixed line and mobile broadband plans are delivered to around 27 million customers across the country.
Why choose EE?
EE provide both fixed line fibre optic and mobile broadband, alongside 3G and 4G mobile services. Mobile contracts are available on both Pay As You Go and pay monthly terms, with handsets and tablets or SIM-only.
You get all of this as standard:
- The biggest 3G network in the UK
- 4GEE coverage for 60% of the population
- Share your 4GEE plan with up to four family members or friends.
- Contactless payment using your phone
- 2 for 1 cinema tickets for EE customers on Wednesday
EE invested approximately £1.5bn in their 4G network over three years. This development saw the provider rollout superfast 4G mobile services to 117 towns and cities across the UK, and aims to cover more than 98% of the UK by the start of 2015.
The company also invested a further £15bn since 2000 to provide Britain’s biggest 3G network, while their fixed fibre broadband has connected around 15 million households across the UK.
The biggest and fastest overall network
EE were officially named both the biggest and fastest overall network by analysis group Rootmetrics after the provider rolled out 4G coverage to 30 of the UK's 69 cities. EE estimates that their 4GEE network now reaches around 60% of the UK population.
3G and 4G coverage, home and mobile broadband,
Although initially only offering 3G and 4G mobile coverage, EE have since expanded to provide customers with home broadband, SIM deals designed for tablets and mobile broadband too.
3G / 4G mobile
EE customers who sign up for a 4G mobile deal will also have access to 3G if they find themselves in an area without 4G coverage.
EE provide two different optimum speeds (up to 38Mbps and up to 76Mbps), all with unlimited data and a choice of either inclusive weekend calls to UK landlines, or anytime UK landline and mobile calls. If you're a EE mobile and broadband customer, you can also receive access to EE TV, the company's internet TV service.
Prices start at £19.50 per month (including line rental) and subscribers get an EE Bright Box router, which features four ethernet ports and the future proofed ability to deal with up to 300Mbps data transfer.
If you’re looking for a mobile broadband solution, EE have a variety of choices for you. You can get a 4GEE tablet with SIM on a pay monthly or a Pay As You Go plan.
Alternatively, you can sign up for a USB dongle that plugs into your laptop to help it connect to EE’s 4G network. Pay monthly dongles are free on some pay per month contracts, but have an initial cost if you want a PAYG deal.
A third option comes in the form of mobile Wi-Fi devices, which generate their own Wi-Fi hotspot, through which you can connect your tablet or laptop to the internet.
Similarly to the dongle, Wi-Fi devices are free if you want a pay-monthly contract but come with an initial cost on PAYG.
Finally, EE provide data SIM-only deals that are both pay monthly or PAYG.
Six essential questions before you buy
There are six important questions to ask yourself to find out if EE is the right mobile or broadband provider for you.
- Does EE offer enough 4G coverage where you live?
- Is EE home broadband available in your area?
- Do you need to get your current handset unlocked if you go for an EE SIM-only deal?
- Are you looking for a flexible 30 day mobile contract?
- Will you use your superfast 4G connection enough to justify buying it?
- Can you set up a Direct Debit payment to EE?
How do I switch to EE?
If you’re planning on moving from another network to EE and want to keep your old number, request a PAC code (Porting Authorisation Code) from your previous provider. The earlier you ask for this once you've decided you're leaving, the easier it should be to transfer your existing number to EE. PACs only last for 30 days once they’re issued, so you should move quickly once you've got one from your provider.
If you previously used your phone on another network and are planning on using it with a new EE SIM, you’ll need to unlock it beforehand. It's possible that networks may charge for the unlocking code, which you’ll be prompted to enter when first putting a new SIM in your old phone.
How do I sign up?
If you click on the 'See Deal' button next to your chosen package, you’ll be transferred to the EE store where you can complete the sign up process. EE employs a secure ordering system, so you can shop in confidence knowing your personal information will be safe.