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Hannah Ricci
Hannah Ricci
Thursday, May 8th 2014

Switching broadband deals has never been easier and you could be set up with a new package this time next month. Here’s how to make the switch from BT to Virgin in three simple steps.

Step 1: Decide which services you want to switch

Virgin is the only provider to offer broadband both with and without a call plan, although it won't really save you any money. If you’re looking for a three-in-one broadband, TV and phone package, you can choose from one of Virgin’s five bundles – Player, Mix, Fun, Full House and VIP.

Virgin Media also offers mobile phone and mobile broadband services that can be tagged onto any bundle.

Virgin Media only operates a fibre optic network – it does not offer standard broadband services. As it is not yet available throughout the UK, Virgin will ask for your postcode before you can make your purchase to confirm availability.

Most popular Virgin Media packages

  • Virgin Media Mix TV

    Virgin Media
    • 150+ TV channels + TiVo 500GB
    • 10 crystal clear HD channels
    • No phone line required
    £20 set-up cost See Deal
  • Virgin Media VIVID 50 Fibre Broadband

    Virgin Media
    • 54Mb average download speed
    • Unlimited monthly usage
    • No landline, no line rental
    Usually £33 - Save £72
    £20 set-up cost See Deal
  • Virgin Media VIVID 100 Fibre Broadband + Calls

    Virgin Media
    • 108Mb average download speed
    • Unlimited monthly usage
    • Free weekend calls
    Flash Sale - Save £192
    £20 set-up cost includes line rental See Deal
  • Virgin Media The Player TV Bundle

    Virgin Media
    • Freeview channels
    • 54Mb average download speed
    • Unlimited monthly usage
    • Free weekend calls
    Usually £48 - Save £228
    £20 set-up cost includes line rental See Deal

See all Virgin packages

Step 2: Sign up online and await installation

Once you’re decided on your preferred package, simply follow the sign-up process on the Virgin Media website and select an installation date (you can normally choose any date in the next 10 days).

A Virgin Media engineer will visit your property to install your chosen services and it’s a good idea to plan where you want your TV, computer and phone points before they arrive. The engineer will install all your services in one go and you won’t be without anything during the switch.

Step 3: Cancel your BT services

Finally, you’ll need to contact BT to cancel your current services. You’ll usually need to give up to 30 days’ notice and pay for your final month, or several if you’re still within the initial contract term. Check your contract to confirm the details.

Virgin Media has a template cancellation letter on its website that you can simply fill in with your details, print off and post to BT. It is your responsibility to cancel your BT service – Virgin Media does not carry out this task on your behalf.

Frequently asked questions

Does Virgin charge a set-up fee?

Installation from Virgin Media costs £20 but it’s possible to escape this charge with many packages if you sign up online. However, as standard you'll be charged an activation fee of £20.

How long will it take to switch?

Virgin states that it will swap you onto its network on the same day that your contract ends with BT – which will happen at the end of your notice period. BT states that the notice period is reduced from 30 days to 14 days when switching providers, but double check to make sure.

Will I be charged for leaving BT?

It depends on where you are in your contract. If you’ve passed the minimum term (18 months for most services), you’ll be able to leave without penalty. However, if you’re mid-way through, you’ll face an early disconnection fee. This is based on which services you have and how many months are remaining on the contract. The charges are listed on BT’s site.

Can I keep my BT home phone number?

Virgin says that you can usually keep your phone number or change it, but includes a caveat that number transfer is subject to availability. It also adds that when you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation.

Can I keep my BT email address?

If you have an @btinternet.com email address, you’ll need to use it regularly to keep it active once you have left; if you don’t use your email account for 30 days or more, it could be terminated. If you don’t want to risk losing it, you can opt for BT’s Premium email service, which costs £1.60 per month for unlimited storage and up to 11 email addresses.

Can I keep some BT services?

You can keep BT phone and/or broadband, but since BT TV is only available as part of a package, you won’t be able to keep TV without the other two services. If you’re considering taking all three services it makes sense to bundle them together in a Virgin Media Bundle as it tends to work out cheaper and you’ll have a single bill each month.

What about BT Sport?

BT Sport is a big perk for BT broadband customers which you'll lose by leaving, but you can still access the channels if you’re happy to pay. BT Sport is included with the Full House and VIP bundles or you can add it to any other bundle or TV package for an extra £18 per month.

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