Sky Mobile is packed full of features – some of them unique to Sky – and there’s even more benefits to enjoy if you’re already a Sky TV customer.
Sky Mobile is what is known as an MVNO (mobile virtual network operator). This means it doesn’t have its own network and instead uses one of the UK’s four national networks (run by EE, O2, Vodafone and Three) to operate its mobile services. Sky Mobile currently uses O2’s infrastructure.
O2’s 4G network covers 99% of the UK’s population and since 2013, 4G coverage has been brought to thousands of towns, villages and hamlets all across the country.
O2 is now working to extend its 5G signal across the country, currently available in over 150 towns and cities across the UK, with the best signals available in London, Birmingham and Glasgow, amongst others.
How you’re allowed to use your data and how easy it is to share or store it varies from provider to provider. So let’s take a look at Sky Mobile’s policies on the following data and calling features.
Roaming is automatically enabled for Sky Mobile customers but if you do have a SIM only deal, you’ll need to check that your phone is ready to roam while you’re abroad. You can do this via your phone’s settings. SIM only customers with a Samsung Galaxy S6 or older, or an iPhone 4s or older, will also need to update their Sky iD roaming settings while connected to wifi when they arrive at their destination.
If you want to use voicemail while abroad then there’s also a bit of setting-up to do before you leave. You can do this by following the instructions after calling your voicemail (759 for Sky Mobile customers).
Sky Mobile offers roaming with no extra cost in 30 EU and EEA destinations – it calls this feature ‘Roaming Passport’ and it is automatically enabled.
The places where you can roam like at home for free are Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain and Sweden.
Sky Mobile also allows you to access your UK data plan in 12 destinations outside of the EU for £5 per 24 hours. This feature is called Roaming Passport Plus and activates automatically when you start using data in any of the 12 places. If you don’t want to use it, you should turn off mobile data and data roaming in your phone’s settings before you arrive at your destination.
Sky Mobile’s Roaming Passport Plus destinations are Australia, Canada, Christmas Islands, Cocos Islands, Hong Kong, New Zealand, Qatar, South Africa, Switzerland, Thailand, Turkey (including Northern Cyprus) and the USA.
Roaming charges, which differ from country to country, apply for a further 100 non-EU destinations.
All Sky Mobile customers have the ability to send texts and make calls to international numbers from the UK. How much you’re charged will vary depending on the number you’re calling or texting. Picture messages can only be sent to UK mobile numbers (you’re probably better off using a messaging service like WhatsApp anyway) and texts over 160 characters will be charged as two or more messages.
If you regularly call or text an international number, it might be worth adding International Saver to your Sky Mobile account. This gives you discounted calls and texts to more than 60 destinations (5p per minute and 10p per text).
Sky Mobile’s International Saver destinations are Australia, Austria, Azores, Bangladesh, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, China, Christmas Islands, Cocos Islands, Colombia, Cyprus (including Northern Cyprus), Denmark, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Republic of Ireland, Israel, Italy, Japan, South Korea, Kuwait, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mexico, Mongolia, Netherlands, New Zealand, Nigeria, Northern Marianas, Norway, Pakistan, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, St Barts, St Martin, San Marino, Singapore, Slovakia, South Africa, Spain, Sweden, USA, Vatican City and the US Virgin Islands.
If you’re a Sky Mobile and Sky TV customer, you can download the 2 and if you’re connected to your home wifi, it will automatically create a playlist for you to stream on your phone.
If you run out of data you have options – you can use any data you may have stored in your Sky Piggybank, you can buy a 1GB add-on, or you can just pay the out-of-plan per MB cost for data. If you’re regularly going over your allowance, it’s probably worth setting a spending cap and don’t forget you can always increase your package to include more data – this will work out cheaper in the long run.
Yes, but there’s a couple of things you need to do. One is to activate your Sky Mobile SIM. You’ll also need to request a Porting Authorisation Code (PAC) from your old provider, then once you have it you can submit a number transfer request to Sky. It should then take 1-2 working days for Sky to transfer your number.
Most pay monthly phones are ‘locked’ to the provider you bought it from, so if that’s the case then yes you’ll need to get it unlocked before you can use a Sky Mobile SIM. You can do this by contacting your old provider.
Yes, you need a Sky iD in order to use any Sky services. If you already have a Sky iD because you are a Sky TV or broadband customer then you’ll be able to use the same one for your Sky Mobile account. If you’re new to Sky then you’ll be given a new Sky iD, which consists of a username (or your email address) and a password.
The SIM sent out with all Sky Mobile deals already comes in three sizes – nano, micro and standard. You just pop out the right size SIM to fit your device.
Yes, Sky Mobile does run credit checks on customers wanting a contract phone. If you’re declined a credit agreement by Sky, the provider won’t be able to tell you exactly why your application was rejected, but you may be able to use Sky Credit Builder, which lets you build up a payment history with the company over six months with a SIM-only contract first.
This won’t improve your credit score for applications to other providers, but will build a payment history with Sky that could lead to you getting a credit agreement for a phone if you make all your payments on time and in full.
If you enter into a SIM only deal with Sky Mobile you can leave within your 14-day cooling-off period without incurring a charge. After that, if you cancel before the end of your minimum contract period you will need to give Sky 31 days’ notice of your intention to leave and you’ll probably be charged an early termination fee.
Anyone can get a Sky Mobile deal as long as you pass all the required credit checks etc. It’s not just for Sky TV and broadband customers, although there are more benefits to the service if you do have Sky TV.