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How to cancel Plusnet broadband

By Aaron Howdle | Thursday, May 25th 2023

Want to cancel Plusnet broadband, but worried about the stress involved? Well fear not. In most cases it's pretty easy to switch your broadband provider. As always, there are a few things to be aware of, which is where our handy guide comes in.

Of course Plusnet will want you to stay. But if you have absolutely had enough, or just seen an attractive deal elsewhere then it's time to act. So! let us take you by the hand as you don your quitting hat and head for the door.

First, choose a new provider

Your first port of call should be our useful broadband comparison tool. Here you will find the broadband packages available in your area. You can get there via the link or to see exactly what's available at your postcode, just enter it below (we don't store your data).

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Your information is safe with us. We won't share your postcode with anyone. See our privacy policy.

Switching broadband providers is easy, because most of them use the same Openreach network as Plusnet. The main exception to this is Virgin Media.

It was previously the case that Virgin Media was the only option for ultrafast speeds, and although it is still the fastest available in the UK (its Gig1 service offers over 1000Mbps), it now has competition from the Openreach network providers, thanks to the rollout of pure fibre, which offers up to 900Mbps. These speeds are available from all major providers, including Plusnet, BT, Sky, EE, Vodafone and others.

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Check you're out of contract

It’s important to remember that if you are still in contract with Plusnet, you will be charged cancellation fees if you leave before your 12, 18 or 24-month initial contract is up. The closer you are to the end of your contract, the lower the early termination fee will be, but unless you have no choice, we would recommend waiting until your contract is about to expire before hunting around for a new deal and switching. You can find out your contract status either by logging onto your account online or getting in touch with Plusnet directly and asking.

If you are either out of contract or approaching the end of your contract, then you are good to go – you just need to give Plusnet 14 days’ notice of your intention to cancel.

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Who to call and what to say

The easiest way to leave Plusnet is by switching broadband provider. Your new provider will cancel your Plusnet service and move you onto your chosen package. The one exception arises when switching to Virgin Media. If you switch to Virgin Media, you will need to cancel Plusnet yourself by calling 0800 432 0200. Be sure to arrange a termination date with Plusnet that matches the activation date of your Virgin Media service.

Those cancelling Plusnet without switching to a new provider need to make a phone call or write a letter. If you are not switching to another provider, you may incur a termination fee – even if you are out of contract. To cancel by phone, ensure you have your account details to hand and call 0800 432 0200.

Plusnet will want to keep you

Like any other provider, Plusnet would prefer to keep your business. Its website is quite upfront about the possibility of special offers for those intending to leave. Maybe it's the price which is bothering you? Or you want an upgrade to full fibre broadband? If so you could get a better deal by agreeing to stay.

Remember you only need to have direct contact with Plusnet if you are switching to Virgin Media, or if you are terminating your service without switching. Otherwise, there is no need for you to have any contact at all – simply choose your new broadband provider and package and they will take care of the switch.

Frequently asked questions

Does any of the equipment need returning?

You won't need to return your broadband router. You have the option to recycle it yourself or send it back to Plusnet who will recycle it for you. You can do this for free by requesting a paid-for returns label on the Plusnet website.

Can I leave if Plusnet raises its prices?

Thanks to an Ofcom ruling, if Plusnet raises its prices mid-contract, you're entitled to cancel your service with no penalty. You must however, cancel within 30 days of being informed.

Can I leave if my broadband speed is too slow?

Plusnet should provide the speeds you were promised when you signed up. If your speeds are lower than promised, Plusnet may be breaking its contract with you, so you can probably leave. However, Plusnet is only responsible for the speed going into your router, not over wifi. If your wifi speed is slow, there are several things you can do to improve it.

Does Plusnet offer full fibre broadband?

Yes, it does, although availability at your address will depend on whether Openreach has rolled out the cables in your area yet. To find out, simply key in your postcode to the availability checker above.

Does Plusnet offer broadband and TV?

No. As of October 2021, Plusnet no longer offers its YouView TV service.

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