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Hyperoptic 100Mb fibre broadband review

Tuesday, November 17th 2015

Hyperoptic offers innovative fibre optic broadband direct to properties for the ultimate in speed and convenience. The 100Mb service is the middle sibling of Hyperoptic’s three broadband plans, available with or without a phone line, on a short or long-term contract.

Hyperoptic delivers fibre-to-the-premises (FTTP) broadband to businesses and shared residential addresses in the UK, which means that the speed you buy is the speed you get. The downside is that it’s only installed on a site-by-site shared basis so it's not widely available.

Cable.co.uk overall rating
3.8

If speed is top priority for your broadband, Hyperoptic is definitely worth a look. The 100Mb applies to uploads and downloads, and the connection is reliably fast, thanks to the direct delivery method straight into properties. However, it’s only installed on a case-by-case basis, so availability could be an issue.

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Speed & usage

Rating

5

Speed is what sets Hyperoptic apart from other broadband providers. While this 100Mb service is on a par with another top speed service widely available in the UK (from Virgin Media), the speed is more reliable due to the direct delivery method. Hyperoptic runs fibre optic cables straight into properties instead of to a cabinet at the end of the street. Hyperoptic’s 100Mb broadband service is also symmetric, which means that the speed applies to both downloads and uploads. This level of speed is very fast and mostly suited to large households or offices that spend at lot of time online, using different devices for different purposes all at the same time.

The swift speed is complemented by unlimited usage, although beware that there is a fair usage policy to penalise excessive usage that is detrimental to other customers. However, Hyperoptic has confirmed to Cable.co.uk that the policy has not been applied to date. It is intended to control the activity of someone running multiple servers from one line, rather than regular residential users.

Advertised download speed Up to 100Mbps
Average downloads (off-peak) n/a
Average downloads (peak) n/a
Advertised upload speed Up to 100Mbps
Monthly usage limit No
Traffic management No
Static IP No
Minimum contract 30 days or 12 months
Router HyperHub
Public wi-fi n/a
Prices from £26 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

‘Actual’ speeds for Hyperoptic are not available from Ofcom.

Call plan

Rating

4

Hyperoptic broadband is available with a phone plan or as broadband-only. If you choose to take a phone service, it will cost £26 per month, which includes evening and weekend landline calls. If you wish, you can upgrade to get anytime calls (+£3) or international calls (+£5), which features anytime discounted call rates to 50 destinations.

Hyperoptic’s telephone service works differently to a traditional landline in that it carries calls over your broadband connection instead. You can set this up yourself by connecting your phone to the HyperHub router. Just bear in mind that if you have a power cut, your home phone will not work and you will have to rely on your mobile.

Extras

Rating

2

Hyperoptic doesn’t offer the features common with some more mainstream providers, such as security software, parental controls and public wi-fi. It’s a pretty straightforward offering of fast fibre optic broadband direct to your property, with an optional home phone service. The recent addition of no-contract plans is very welcome however, particularly if you’re on a short-term tenancy or just want to try before you commit long term.

The UK-based customer service centre is also a welcome feature, with help available at the end of the phone 24 hours a day, seven days a week. Not so much a feature, but definitely a bonus, is the potential boost to property value by installing Hyperoptic broadband. As fast reliable broadband makes its way onto househunters’ wish lists, it’s a wise move to install FTTP broadband to help improve re-sell value.

At £20 per month for broadband-only, or £26 per month for broadband and phone, Hyperoptic 100Mb fibre is pretty well priced for such a reliably fast service. These prices apply to the 12-month plans and aren’t quite so competitive if you prefer a short 30-day contract, which start from £27. Another cost to consider is the connection fee. It’s currently free, but costs £40 before your building is connected or £200 after it has been connected.

The main issue is whether you need this level of speed. Speeding along at 100Mb sounds fantastic and it is, but it’s only worth paying for if your household will make use of such a fast service every month. If your family regularly multi-tasks online; such as streaming HD movies, playing online games and talking on Skype while shopping, browsing and checking in on social media, it could be just right. Otherwise, Hyperoptic’s 20MB service might be more suitable.

The sign-up process at Hyperoptic is different to purchasing a standard broadband plan. Firstly, you need to find out if Hyperoptic is available in your building using the availability checker. If so, just choose your preferred plan and sign up. A free wireless HyperHub router is provided, which features intelligent channel switching to avoid interference, and allows you to connect up to five devices via Ethernet.

If it’s not yet available, you can register your interest. Requests are regularly reviewed and Hyperoptic makes a decision on installation based on the level of interest for each building. The more interest, the higher your chances of getting it so it’s worth getting together with others in your building to pitch for it as a group. If you get the go-ahead, Hyperoptic will install fibre optic cables into your property, then into individual premises within your building. The wires are then threaded into your home and a faceplate is installed near the entrance.

Hyperoptic HyperHub Router

Overall Rating

3.8

Hyperoptic is growing in popularity and receiving positive reviews from customers basking in reliably superfast broadband. The general consensus seems to be, if you can get it, do so. However, while it appears to be good value for such a speedy internet connection, it’s important to consider whether you really need broadband this fast.

Although large households that spend a lot of time streaming and downloading, and businesses with a large internet requirement will benefit, it’s neither essential nor budget-friendly for the rest of us.

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