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Shell Energy broadband review 2021

By Dan Howdle | Thursday, April 8th 2021

4/5

Shell Energy Broadband used to be called First Utility, which made its name in the energy market and like some of its rivals went on to offer broadband. Recently, the brand also took over Post Office Broadband, and provides good quality budget broadband deals, usually with an 18-month contract, as standard.

This page will tell you everything you need to know about Shell Energy – what’s on offer, whether the provider is right for you, and what to expect in terms of equipment, installation, customer service and more.

We’ll also show you the best deals currently on offer from the brand, if you’re looking to make a switch.

Is Shell Energy broadband any good?

  • Not too expensive
  • Range of speeds to suit all
  • Discounts for energy customers
  • 18-month contracts
  • Very basic router
  • No TV bundles

If you like to keep things simple, Shell Energy could be your ideal provider. The brand keeps things uncomplicated with no set-up costs, mid-range prices, unlimited downloads and a promise that your monthly price won’t automatically be hiked at the end of your contract.

The downside to this ‘no frills’ provision is that you won’t be offered any fancy extras or incentives, all packages come with a pretty basic router and there’s no TV service whatsoever.

Customers who use Shell as their energy provider get a discount on broadband. While the promise of money off is tempting, this should be carefully weighed up against whether the provider is right for you in general. You may be able to access a better or more suitable deal by using a different provider for your broadband.

As with any broadband provider, there are some downsides to signing up for a deal with Shell Energy. The brand doesn’t have a long customer service history, which may be a concern – especially as you’ll be tied into a contract of at least 18 months.

Prices are on the cheaper end of the scale overall, however, making Shell Energy an attractive proposition for those on a fixed budget.

Overview of Shell Energy Broadband

Here’s a quick look at what you can expect to find in a Shell Energy broadband deal.

Average download speeds 11Mbps-290Mbps
Average upload speeds 1Mbps-45Mbps
Broadband ADSL, fibre
Home Phone Yes
Freebies to look out for Bill credits, no upfront costs, Shell Go+
Packages available Broadband, Broadband and phone
Router Technicolor TG588v2
Contract lengths 18 months
Prices from £21.99 per month

Compare Shell Energy broadband

Average Shell Energy broadband speeds

Shell Energy offers five options for your broadband each with a different average download speed, and all with an 18-month contract.

Fast Broadband has an average download speed of 11Mbps, which is perfect for smaller households and those who only use the internet for light browsing or online shopping.

  • Shell Energy Broadband Fast Broadband

    Shell Energy Broadband
    • 11Mb average speed
    • Unlimited usage
    • PAYG calls
    Save £90
    £16.99 p/m
    Zero one-off cost See Deal

Superfast Fibre has an average download speed of 35Mbps, which is great for those who stream films and shows or have several devices connected at once.

  • Shell Energy Broadband Superfast Fibre

    Shell Energy Broadband
    • 35Mb average speed
    • Unlimited usage
    • PAYG calls
    Save £162
    £21.99 p/m
    Zero one-off cost See Deal

Superfast Fibre Plus has an average download speed of 63Mbps – ideal for larger households with higher demands on your internet connection.

  • Shell Energy Broadband Superfast Fibre Plus

    Shell Energy Broadband
    • 63Mb average speed
    • Unlimited usage
    • PAYG calls
    Save £162
    £26.99 p/m
    Zero one-off cost See Deal

Ultrafast Fibre has an average download speed of 140Mbps and should offer plenty of speed for busy households and those working from home.

Ultrafast Fibre Plus has an average download speed of 290Mbps – perfect if you regularly stream 4K content, have more than four users in the house, or download loads of games.

Across the board, Shell Energy’s download speeds measure up well against those offered by most UK providers sharing the Openreach network (the likes of BT, Sky and TalkTalk). The exception is Virgin Media, which has its own network and offers top speeds of 1000Mbps.

Not sure which package to pick? Our guide to deciding what broadband speed you need has all the answers.

Upload speeds

Whereas download speeds dictate how fast you can copy or send things from the internet to your devices, upload speeds determine how fast you can copy or send information from your devices to the internet, cloud storage or other devices.

Shell Energy Fast Broadband offers average upload speeds of 1Mbps, Superfast Fibre comes with average upload speeds of 9Mbps and Superfast Fibre Plus has average upload speeds of 17Mbps.

All the brand’s broadband packages come with unlimited data, so you won’t ever have to worry about exceeding your allowance each month. The brand also doesn’t have a traffic management policy that reduces speeds during peak periods, so you won’t experience lags in service during busy times.

Compare Shell Energy broadband

Shell Energy broadband packages

Shell Energy offers five simple broadband packages, each with a different average download and upload speed and PAYG calls. You can choose to add the following call options to your broadband package:

Evenings and Weekends Plus: You’re able to make calls to UK mobiles and landlines, including 01, 02 and 03 numbers Monday to Friday 7pm – 7am and all weekend.

Anytime Plus: You’re free to make calls to UK landlines and mobiles, including 01, 02 and 03 numbers at any time of day.

International: If you plan to make plenty of calls to friends and family overseas, this package gives you 600 inclusive minutes to landlines to 40 countries, a 75% discount on calls to international mobiles and a 50% discount on all other international calls.

Be aware that inclusive calls to the UK last for 60 minutes, but you can hang up and re-dial to avoid any additional charges. There are also a number of add-ons you can choose for an additional cost:

  1. Call waiting
  2. Caller display – free of charge
  3. Choose to refuse
  4. Voicemail 1571

Routers and installation

Routers

If you sign up for any of Shell’s fibre packages, you will receive their Premium router – the Technicolour DWA0120. This is a dual-band router that will automatically switch your wifi to the best signal to ensure your devices stay well-connected. However, with only three internal antennae, it measures up poorly against BT’s Smart Hub which has seven and Virgin’s Hub 4 which has eleven, meaning that the wifi signal is likely to have far less reach around your home.

Of course, you don’t have to use the router that’s provided with your deal. If you prefer, you can use the one left over from your old broadband package (if you’ve been allowed to keep it) or buy your own high-spec model.

Installation

With Shell Energy broadband, there usually aren’t upfront costs or set-up fees. The only exception is if your property doesn’t currently have a phone line. In this case, you’ll have to pay £60 to have one installed by an Openreach engineer. Luckily, this is rare, as most homes have had a broadband connection installed at some point, which is reliant on a landline connection.

Customer service

As Shell Energy’s broadband provision is a relatively new service, the brand is a bit of an unknown quantity when it comes to customer service.

What we do know is that Shell Energy was recognised by Resolver, in 2020, for its excellent customer service in telecoms throughout the year (based on analysis of more than 54,000 cases – beating the likes of Sky, BT and Virgin).

If you experience a problem with your Shell Energy broadband, you can give the brand a call on 0330 094 5801. Lines are open from 8am until 8pm, Monday to Friday, and from 9am until 4pm on Saturdays. There is also a Live Chat service available as well as an email contact form if you want to get in touch.

You can also manage your broadband account using the brand’s app or reach out to them on social media for support – Shell promises a response within an hour if you send a message via Twitter or Facebook.

Deals and offers

Shell Energy Broadband often holds sales and promotions that reduce the monthly cost of its broadband, though you’ll have to commit to an 18-month contract to take advantage of these. If you’re already with Shell for your energy provision (gas and electricity) you may also get an extra discount as an existing customer, depending on the tariff you’re on.

Shell Energy also has a range of additional deals and offers that my persuade you to sign up for a broadband deal:

  • No end-of-contract price rises: The brand promises not to automatically hike the monthly cost of your broadband as soon as your contract period expires.
  • Unlimited usage: All broadband deals are offered with unlimited usage (no data caps) for total freedom.
  • Shell Go+: With Shell Go+, broadband customers can enjoy exclusive savings at Shell Service Stations.
  • No activation charge: The brand won’t ask you to pay an upfront charge for activating or installing your broadband (unless you need a landline phone connection, in which case, you’ll pay £60 to have this put in place by an engineer).
  • Line rental included: Line rental is built into your monthly payments with the provider, rather than being charged as a one-off, upfront fee.

Our verdict

Shell Energy is a solid budget broadband provider with some great selling points like affordable monthly payments, no installation costs and competitive fibre broadband speeds.

Where the brand falls down is with the quality of the routers that are supplied. If you’re prepared to live with this, or treat yourself to a better model, Shell is a safe bet for simple, cheap fibre broadband.

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