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How much does broadband installation cost?

Richard Murphy
Friday, September 1st 2017

Many internet service providers charge their customers a fee to install a new broadband connection. The costs have come down, and some providers offer to do it for free.

Installation charges aren’t a hidden cost, but broadband providers tend not to shout about it. It’s worth checking how much it will cost before you compare broadband and sign up.

It’s different for each provider...

BT

BT offers two types of service: standard broadband and fibre optic broadband (called BT Infinity). BT’s standard broadband does not come with any installation or activation fees.

There is a £20 activation charge if you choose BT Infinity, but this is waived if you opt for the more expensive 76Mbps Infinity 2 package on a 12-month contract.

Virgin Media

Virgin Media only has fibre optic broadband, and installation costs £20 plus £20 for activation. There have been incentive deals in the past that have reduced or even eliminated this cost.

Sky broadband

Sky offers both standard broadband and fibre optic broadband. Standard broadband does not come with an installation cost, but Sky’s fibre optic packages come with a £59.95 charge for installation.

TalkTalk

TalkTalk offers both standard and fibre optic broadband. Having the latter installed incurs a £0 activation fee.

First Utility

First Utility offers standard and fibre optic broadband with line rental and there is no connection fee with any package.

Plusnet

Plusnet offers both standard and fibre optic broadband with or without a home phone package. If you don’t include a home phone package then installation will cost for standard broadband and £25 for fibre optic broadband. If you do get a home phone package with your broadband, then installation is free.

EE

EE offers both standard broadband and fibre optic broadband. There is no installation charge for standard broadband, but there is a £25 charge for fibre optic installation.

SSE

SSE offers both standard broadband and fibre optic broadband. There is no installation charge for either - the broadband price includes installation and router delivery.

Direct Save Telecom

Direct Save Telecom offers both standard broadband and fibre optic broadband packages. Its standard broadband is available on either a 24-month contract or a 28-day contract. The longer-term contract comes with a £24.95 installation fee, while the shorter contract is free. All of its fibre optic packages come with a £24.95 installation charge.

John Lewis Broadband

John Lewis Broadband offers both standard broadband up to 17Mb and fibre optic broadband up to 38Mb. Both come with free installation.

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Frequently asked questions

Why do I have to pay an installation charge?

Internet service providers charge installation fees to cover the cost of an engineer’s visits and any equipment that might be used to get you up and running.

What will happen during my installation?

This generally depends on the provider. You’ll have the option of picking a time slot for the engineer to visit and your appointment will be booked in. On the day, the installation will take between three and four hours to complete and some providers will offer to demonstrate how everything works.

Can I move my broadband for free?

This depends on your provider, but usually they will move your services for free as they want to keep you on as a customer. If you move to an area where your current provider doesn’t operate, it may keep charging you for a service you’re not receiving.

If you do move and take your provider with you, check whether you’re automatically entered into a new contract. This will reset the amount of time you have to wait before your contract ends.

Do I need a new phone line installed to get broadband?

You need to have a phone line to receive a broadband connection from the majority of providers. Whether or not you’ll need a new one installing really depends on your current situation. When you sign up for broadband, your provider will check your line and determine whether you’ll need a new one installed.

If your phone line has been damaged in the past, or if you live in a new property where there has never been a phone line before, chances are you’ll have to pay a new line charge. There might be a re-connection fee if you’re moving into a property where the phone line has been disconnected.

Do I have to pay for my router?

This depends on which provider you choose and which router you want. The majority of internet service providers do not charge extra for a router, and one will be delivered after you sign up. Some providers have a range of routers to choose from, and more advanced routers will come at an extra cost.

Most providers charge for the delivery of the router. This is usually around £7 and the charge will be added to the initial payment.

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