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EE 76Mb broadband review

Tuesday, November 3rd 2015

EE’s fibre optic broadband service reaches around half of UK households, and hits download speeds of up to 76Mbps. It is the fastest of EE’s broadband packages, and available with either a weekend call plan or an anytime and mobile call plan.

EE’s broadband service operates on a fibre-to-the-cabinet (FTTC) infrastructure, and matches the advertised download speeds of many other providers, including BT. Here’s everything you need to know about EE’s fibre broadband to determine whether it’s the right package for you.

Cable.co.uk overall rating
3.6

EE’s 76Mbps fibre broadband service boasts a fast download speed, unlimited usage and some useful extras. Drawbacks include installation costs, traffic management and a high price when the discount period ends.

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Speed & usage

Rating

3

Along with many other fibre broadband suppliers, EE’s advertised maximum download speed is up to 76Mbps. This is a projected ‘ideal’ speed, and is unlikely to be what you’ll receive. However, the results from Ofcom's latest research into speed suggests that you will probably get around 63Mbps.

Traffic management is in place on EE’s broadband plans. Traffic management operates between the hours of 4:30pm and 1am on weekdays and 1:30pm to 1am on weekends. EE doesn’t have the strictest of traffic management policies, and only really affects peer-to-peer networking (file sharing) and Newsgroups. It’s gamer-friendly too, and during these peak times all online gaming activity is given priority status.

Advertised download speed Up to 76Mbps
Average downloads (off-peak) 59.9Mbps to 64.7Mbps *
Average downloads (peak) 59.2Mbps to 64Mbps *
Advertised upload speed Up to 19Mbps
Monthly usage limit No
Traffic management Yes
Static IP No
Minimum contract 18 months
Router EE Brightbox 2
Public wi-fi Yes (in London Underground stations only)
Prices from from £32.50 per month
Info

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What you can do with it

Advertised

Actual

*Average speeds for EE fibre broadband available from Ofcom.

Call plan

Rating

4

The EE up to 76Mbps fibre broadband plan comes with a choice of three call packages: Weekend, Anytime or International. The former features unlimited weekend calls to UK landlines (starting 01, 02, 03, 0845 and 0870), while Anytime includes unlimited anytime calls to UK landlines, 1,000 minutes to UK mobiles and calls to 30 international destinations. If you want a greater choice of international destinations, then the International package is for you. A call feature package can be added to either plan for an extra £3 per month to get call waiting, call divert and anonymous call rejection. EE charges line rental on all plans at £18.50 per month. Alternatively, you can pay for 12 months upfront for £299, which brings the equivalent monthly fee down to £16.61.

Extras

Rating

4

Join EE and you’ll get a complimentary Bright Box 2 router (subject to £6 delivery charge) and 12 months’ free Norton Online Security anti-virus software (worth £59.95). The most exciting extra however, is the option to add EE TV to your package for free. Providing you have a working TV aerial, a TV with an HDMI socket and an EE mobile plan in addition to your broadband package, you can get a free EE TV box to hook up to your TV. It provides 70 Freeview channels, catch up TV and a huge amount of memory for content storage. It is compatible with many mobile devices and features a ‘flick’ function that lets you send video from your mobile device to your TV by sliding the video towards the screen with your finger. You can sign up to EE TV online or in store.

EE frequently runs welcome discounts on its broadband plans, which makes them cheap for an introductory period yet not so competitive when they revert to full price. Over the lifetime of the deal, this service sits in the middle of the market price-wise – not exceptionally cheap but not prohibitively expensive either. The addition of EE TV for those with both EE mobile and broadband is a good value freebie, but it wouldn’t be worth paying extra for as it doesn’t compare to those TV services offered by the likes of Sky, Virgin Media and Now TV. The lack of official Ofcom speed data on EE’s broadband services leaves us in the dark about what kind of download and upload speed you can expect.

The EE Brightbox 2 comes with all EE up to 76Mbps fibre broadband packages. The Brightbox 2 is ‘plug in and play’, which means you can set it up yourself, and it is small enough to drop through your letterbox. Three 10/100Mbps ports are on the router’s reverse, along with a single GigE port (1000Mbps) for high-speed connections. It has dual channel wi-fi for multiple wireless connections, and there’s a USB 2.0 port on the device so you can share content across your home network. The router is almost free of charge – you only have to pay a small fee for it to be delivered.

Installation for EE fibre broadband costs £50 and takes around three or four hours from the start of the engineer’s visit to complete. You’ll have to make sure that you or someone over the age of 18 is present at the property in order for installation to go ahead.

EE Router

Overall Rating

3.6

The up 76Mbps speed of this package sits among the fastest on the market but the lack of the official data leaves us in the dark on how it actually performs for customers in reality. Aside from this uncertainty, the package brings you unlimited usage, 12 months’ free online security, a decent router and the option to add EE TV at no extra cost.

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