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TalkTalk filters and parental controls

By Aaron Howdle | Tuesday, May 30th 2023

The internet is a fantastic resource for education, social interaction and entertainment, but there is also plenty of content we wouldn’t want children to see. So how do we protect our children from inappropriate content and also protect ourselves from online scams or viruses?

Like most broadband providers, TalkTalk offers a range of online protection software, but which one you receive will depend on the package you choose and what extras you are prepared to pay for. In this guide, we will take a look at all the safety and security features offered by TalkTalk.

TalkTalk broadband safety and security

TalkTalk offers two levels of security and filtering for its broadband customers. All regular fibre customers can use its HomeSafe feature, which is designed to filter out suspicious websites and inappropriate content, whereas full fibre customers will be offered the superior Eero Secure software.

HomeSafe warns you if a website you are about to visit contains a virus or malware, but does not delete the virus – for that you will need Online Defence too. Homesafe is a set of rules and filters which will apply to all content accessed via your home broadband connection. If you want specific safety features applied to different devices, which will also work outside of your home, you will need TalkTalk Online Defence(previously Supersafe), which has a small extra monthly fee attached.

TalkTalk HomeSafe

Let's take a look at some of the features of HomeSafe

  • Protection for all devices connected to your wifi – Defends against unwanted attacks, such as viruses, phishing or malware-infected sites
  • KidSafe – Blocks inappropriate content from search engine results so you can feel relax allowing your children to browse the internet
  • Homework Time – This is designed to block distracting content such as games websites during specified periods to prevent your kids messing around on the internet instead of doing homework. This feature can also be used to help keep kids screen-free for parts of the day
  • Control the filters applied by HomeSafe – There are a number of content filters you can activate or deactivate, covering content with subjects such as gambling, suicide and self-harm, drugs, weapons and pornography

Amazon eero secure

If you sign up for one of TalkTalk’s full fibre packages, you will be supplied with the Amazon Eero router, which automatically comes with its own protection software, Eero Secure. This premium software protects any device connected to it from phishing attacks, malware and viruses. It also has a filtering system that gives you the option to block anything inappropriate at network level, at user profile level, or on specific devices.

TalkTalk Online Defence

Previously known as Supersafe, TalkTalk Online Defence is an additional piece of security software that can be installed on individual devices to provide an extra layer of protection not just inside but also outside the home. It comes at an extra monthly cost and both Homesafe and Eero Secure customers can choose to add it as an extra. Online Defence allows different devices to be protected according to the user’s age and preferences.

While TalkTalk HomeSafe provides virus alerts, it does not include anti-virus software, unlike Eero Secure. For optimum protection, it is advisable to have both. HomeSafe virus alerts will warn you if you are about to enter an infected website, but will not help if a virus finds its way onto your computer. To deal with that you will need anti-virus software. Online Defence (Supersafe) includes anti-virus software which identifies and eliminates any viruses found on your device.

Parental Controls

Parental controls are provided as a part of TalkTalk HomeSafe by switching on the KidSafe feature. The KidSafe setting applies to all devices in the house, so you may want to switch them off when the kids have gone to bed.

KidSafe features filters for various types of content which can be switched on and off, these include adult content like pornography, plus various other content types including social media sites, violence, gambling, drugs, alcohol and self-harm to name a few.

HomeSafe also features a homework time setting, which limits your child’s access to sites which will distract them from homework.

Parents with Eero Secure can enjoy peace of mind by setting up household member profiles on the Eero app. This enables you to block unsavoury content and specific websites on all of your child’s devices, should you not wish it to be blocked at network level on all your devices. You can also control which devices your child can use at which time of day.

Parental controls for mobile

TalkTalk HomeSafe will work on mobile devices when they are connected to your home wifi, but what about when your kids leave the house? HomeSafe or Eero Secure alone will not protect your kids from inappropriate content outside your home. For that you will need to upgrade to Online Defence. By installing this app on your child’s mobile devices, you can apply parental controls to the individual phones, tablets and computers which they use.

  • Inappropriate content – The content you allow your children to see can be chosen from a list of categories, such as pornography, gaming or social media sites
  • Homework time – Set times when children cannot access distracting websites
  • Location monitoring – If you use an android device, this setting allows you to see your child’s current location
  • Monitor device use – set time limits on the use of apps and mobile devices

Phone call screening

After all this broadband talk, it is easy to forget that your humble telephone can be a cause of stressful or irritating nuisance calls too. TalkTalk offers help with this via its CallSafe feature which screens calls and directs them in three ways.


These calls are put straight through. Numbers which are approved come from numbers on your approved list, friends and family and frequently dialled numbers. Your phone will ring as normal.


Calls from unidentified numbers will be screened. The caller records a short introduction message, your phone rings and you hear the message. You may then block or accept the call. This has the advantage that most nuisance callers will not record an introduction and will simply hang up.


Callsafe keeps its own database of unwanted callers. Calls from numbers on this database will be automatically blocked and your phone will not ring. In addition any number added to your personal blocked list will also be batted away.

Frequently asked questions

Does HomeSafe work on mobile phones?

It will work on mobile devices used in the home via your home broadband connection. However, if you want your children protected when they leave the house you will need to install the Online Defence software on their mobile devices.

Can I choose which devices are secured using HomeSafe Shield?

Not with Homesafe alone. It protects all devices in your home with the same settings. If you want personalised settings for each device you will need to install the Online Defence app on your devices for an extra monthly charge.

How do I turn off parental controls?

KidSafe settings can be modified or switched off by logging into your account on the TalkTalk website. The same applies to Eero Secure customers, who can choose to only apply parental controls to certain user profiles if they wish.

Will HomeSafe or Eero Secure work if my child is at a friend’s house?

No. If your child is logged into someone else’s wifi your settings will not protect them since it only applies to your home TalkTalk broadband connection. If you want to control your children’s internet use outside the home, you can install the Online Defence app on their devices for a small additional monthly fee.

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