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Primus Saver 76Mb unlimited fibre broadband review

Thursday, November 5th 2015

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Primus Saver's 76Mbps appears hugely inviting for any financially savvy, internet connoisseurs out there. But do you have to make too many concessions if you want to reap the benefits? We’ve let our broadband experts loose on Primus Saver to find out if it represents good value for money, or if it’s just plain cheap.

Cable.co.uk overall rating
3

Primus Saver’s 76Mb unlimited fibre broadband is great for those on a budget wanting a fast connection. It comes with limitations and the occasional hidden fee, but with such a low price tag that's only to be expected – a classic case of getting what you pay for.

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Speed & usage

Rating

5

This is Primus Saver’s fastest broadband package, with an advertised speed of up to 76Mbps. This is the fastest speed available from the majority of broadband providers; only Virgin Media offers a faster widely available speed throughout the UK. With 76Mbps, you should be able to accomplish everything you want online, including streaming HD content, downloading huge files and connecting multiple devices at once.

Surprisingly, as this is a budget provider, the upload speed on offer is a very reasonable 19Mbps, which means transferring files to other people will be much faster. This is an unlimited package as well, so you can download as much as you want without worrying about crashing into data barriers along the way. You are also untroubled by traffic management or a fair usage policy, so you can stream, download and browse to your heart’s content. Unfortunately, Primus Saver’s average speed is not available from Ofcom, so we can’t tell you what you’re actually likely to get in the way of speed, but if you’re in a good area, you should receive a decent service.

Advertised download speed Up to 76Mbps
Average downloads (off-peak) Not available*
Average downloads (peak) Not available*
Advertised upload speed 19Mbps
Monthly usage limit No
Traffic management No
Static IP No
Minimum contract 18 months
Router Thomson TG582n
Public wi-fi No
Info

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What you can do with it

Advertised

Actual

The ‘Actual’ speeds for Primus Saver are not available from Ofcom.

Call plan

Rating

3

This package comes with one of two call plans. The cheaper of the two is the weekends and evenings plan, which gives free UK calls during those times and charges 8.4p per minute in the daytime, and the more expensive, anytime calls, which is free all day every day to UK numbers. Because both packages come with a call plan, they also come with line rental, so that’s something to factor in, and there is no option to remove the call plan to avoid having to pay line rental.

There are some additional features that come as standard with the call plan. These are 1471, so you can get the number of the last person that called you, a withhold number feature, to stop your number showing to those you are calling, and a telephone preference service, so you can have your number removed from unsolicited sales calls. There are also a number of other services that can be added to the package for additional fees, such as call barring, ring back and call divert.

Extras

Rating

1

This is where it all starts to fall apart for Primus. As this is a budget provider, you don’t receive a great deal of additional features or lovely extras. You do receive a free router (which we’ll come to later) but there is a delivery charge, and you’ll also receive some additional features for your call plan, which we discussed in the previous section, and that’s pretty much it.

If you need a new line installed in your property, the first engineer visit is free, which is great, but if you need a subsequent visit – or even if you miss the first one – you’ll be charged. So, if you like all your freebies, additional apps, email addresses and public Wi-Fi, you’ll be sorely disappointed.

Primus Saver is all about value and makes great savings by offering its customers the bare minimum of service. Thankfully, these savings have been passed back on to the customer, so you’ll struggle to find a cheaper deal for 76Mbps fibre optic broadband out there. Make sure you check the deal price against the total cost, as Primus have a habit of offering exceptionally low introductory rates that shoot up after a certain period. There is also a one- off £20 activation fee to pay.

You’ll also need to pay line rental at £14.90 per month, but this is standard with the majority of broadband deals. Primus Saver is a bit stark when it comes to extras, but there are few over companies that can offer fibre broadband for less. If broadband is what you want, you’ll struggle to find better value.

As with Primus Saver’s extras, the router you get included is rather rudimentary. The Thomson TG582n works on single band technology, which means it will struggle to distribute Wi-Fi fast enough to reach the maximum capabilities of the service. This is a step back from more recent dual band routers that produce a cleaner, wider signal. This router will get you online, but you may notice a dip in performance if you’re moving away from a better router such as Virgin’s Super Hub.

Primus state that it will take roughly seven to 10 days from the date of your original order for installation to take place. If you need a phone line installed Primus will do this for free, which is great, and you can organise the installation when you make your initial order, but if you miss your appointment you’ll be charged a fee of £59, and it’ll cost you another £59 to get the engineer back out, so make sure you’re in when they call.

Primus Saver - Thomson TG582n Router

Overall Rating

3

Primus Saver’s 76Mb unlimited fibre broadband is cheap, fast and functional. If you want something basic, and you’re not too concerned about any additional features, you should see a great deal of value from this package. There are concerns attached to the quality of the router, so it might be worth investing in something more substantial, plus some of the hidden charges could turn what is essentially a good deal rather sour in the blink of an eye.

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