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Moving home with Sky

By Claire Nottage | Sunday, December 20th 2020

Along with gas, water and electricity, most of us now regard broadband as another essential utility, so you want to know that your Sky broadband connection will be live as soon as possible when you move into your new home.

In this guide, we look at what’s involved if you are moving home and want to take your Sky broadband service with you, as well as how you can make changes to your existing service. We also explain what to do if you are thinking about switching from Sky to another broadband provider in order to save a bit of cash.

Keeping your current Sky Broadband package

If you are happy with Sky Broadband and want to keep the service, then taking it with you to your new home should be straightforward. However, before you set things in motion, check with Sky that it can still provide you with the same service at your new address. This is unlikely to be a problem as Sky runs on the Openreach network which is widely available across the country.

Once you know that you can just take your current service with you, then you must give Sky all the information it needs at least two weeks before your move date. You will need to provide your new address, the date on which you intend to move in, and the date on which you wish the connection at your old property to be stopped.

Register with Sky VIP to arrange your home move online

The easiest way to do this is to log in to your My Sky app and register for Sky VIP. This is Sky’s loyalty programme which offers existing customers certain benefits depending on how long they have been with Sky. Within Sky VIP there is a section called Home Move, where you can arrange your broadband move without having to pick up the phone.

Once you have set the ball rolling, you can keep track of how the move is progressing by checking into the app. Sky states that the date your installation will take place may be subject to change, but that you will be always be kept notified.

If you currently have Sky TV as well as Sky Broadband, there is no need to take your dish with you – Sky will install a new one at your new address. If you have signed up to Sky VIP the installation will be free of charge. You will however need to take your Sky Q box with you.

Charges for moving home with Sky

There are no fees for moving your existing Sky broadband service and your Direct Debits will remain the same. You will likely receive a refund in your final bill for your old address and a little extra in your first bill at your new address – this is simply due to stopping and restarting your connection. The exception to this is if your new address requires a landline to be installed, which costs £20, or if there is any additional work required in order to get your service up and running.

Upgrading your Sky Broadband deal

If you elect not to change your existing Sky package, then your contract will continue to roll on. However, you may be thinking of taking the opportunity to make a few changes. You can speak to a Sky advisor in advance of your move and they will be able to tell you about any special offers available to existing customers.

Upgrade your broadband speed

If you currently have Sky Essential standard broadband, you might want to upgrade to Sky Superfast fibre and enjoy faster download speeds and a better online experience all round. Or you may find that Sky Ultrafast is available at your new address and choose to upgrade to Sky’s 145Mbps service, which is currently only available in certain parts of the country.

Upgrade or change your Sky TV package

If you don’t already have Sky TV, you might want to add it to your package, or you might decide to go online with NOW TV instead. Just be aware that if you are currently mid-contract with any of your Sky services, you will be obliged to pay an early cancellation fee if you stop any of them. If you choose to upgrade your existing package, you will have to sign up to a new 18-month contract.

Moving home and leaving Sky

If your initial contract term has expired, then you are free to leave Sky and move to another provider. It is always worth looking around and seeing what other deals are available once you get to this point, since a new deal will almost always work out cheaper than sticking with what you have.

To see what else is available at your new address, you can use our broadband comparison page to find a new package that suits your requirements. If you are just looking for broadband, then there are a whole host of providers to choose from, all of which run on the Openreach network used by BT. The exception to this is Virgin Media, which runs on its own network, but is not as widely available as Openreach. Virgin Media offers exceptionally fast broadband speeds and also offers a comparable TV service to Sky, should you be looking for a broadband and TV bundle.

If you are moving to a new-build property, Openreach may not be available. However, it may be the case that Virgin Media or gigabit-broadband provider Gigaclear have already installed cabling in the development, meaning you are likely to benefit from a much faster connection than that offered by the Openreach providers, such as BT, Sky or TalkTalk.

Frequently asked questions

What happens if my home move is delayed?

If your move date changes at the last minute, then you just should let Sky know as quickly as possible via the Home Move service online. If you are switching to a new provider, you should also let them know as quickly as possible. Be aware that if you make changes within less than 24 hours you will be charged £25 by Sky.

Can I take my old Sky phone number to my new address?

No. Sky will issue you with a new phone number at your new address.

Will Sky give me any special deals when I move home?

All broadband providers keep their best deals for new customers, but you may be able to extract a good deal out of Sky by threatening to move to another provider. Just bear in mind that a new package will require committing to a new contract.

I’m moving to a flat, can I take Sky TV with me?

Some blocks of flats already share a communal Sky dish so you may be able to get connected without any issue. If there is not a dish already installed, you will need to get permission from the residents’ association or landlord to have one installed. Alternatively you can get access to all Sky’s content by signing up to NOW TV instead.

Can I take my Sky services into rented accommodation?

The only potential issue moving into a rented property is if you want Sky TV, in which case you will need permission from your landlord for a dish to be installed. If the landlord declines, you can still access Sky TV by signing up to NOW TV, Sky’s digital service.

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