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Package DetailsSpeedUsageContractOffersMonthly Cost
Virgin Media
  • Up to 100Mb unlimited fibre broadband
  • Unlimited weekend calls
  • Virgin Media Super Hub
  • Up to 100Mb unlimited fibre broadband
  • Unlimited weekend calls
  • Virgin Media Super Hub
Virgin Media
  • Up to 100Mb unlimited fibre broadband
  • Unlimited weekend calls
  • Virgin Media Super Hub
100Mb
up to
Unlimited
traffic mgmt
18
months
100Mb
up to
Unlimited
traffic mgmt
18
months
£6
£22.50 after 4 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited weekend calls
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited weekend calls
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited weekend calls
50Mb
up to
Unlimited
traffic mgmt
18
months
50Mb
up to
Unlimited
traffic mgmt
18
months
£7.50
£17.50 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited evening & weekend calls
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited evening & weekend calls
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited evening & weekend calls
50Mb
up to
Unlimited
traffic mgmt
18
months
50Mb
up to
Unlimited
traffic mgmt
18
months
£12.10
£22.10 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited anytime calls
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited anytime calls
Virgin Media
  • Up to 50Mb fibre broadband
  • Unlimited download allowance
  • Unlimited anytime calls
50Mb
up to
Unlimited
traffic mgmt
18
months
50Mb
up to
Unlimited
traffic mgmt
18
months
£15.50
£25.50 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 100Mb unlimited broadband
  • Unlimited evening & weekend calls
  • Virgin Media Super Hub
  • Up to 100Mb unlimited broadband
  • Unlimited evening & weekend calls
  • Virgin Media Super Hub
Virgin Media
  • Up to 100Mb unlimited broadband
  • Unlimited evening & weekend calls
  • Virgin Media Super Hub
100Mb
up to
Unlimited
traffic mgmt
18
months
100Mb
up to
Unlimited
traffic mgmt
18
months
£17.10
£27.10 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited weekend calls
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited weekend calls
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited weekend calls
152Mb
up to
Unlimited
traffic mgmt
18
months
152Mb
up to
Unlimited
traffic mgmt
18
months
£20
£30 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 100Mb unlimited fibre broadband
  • Unlimited anytime calls
  • Virgin Media Super Hub
  • Up to 100Mb unlimited fibre broadband
  • Unlimited anytime calls
  • Virgin Media Super Hub
Virgin Media
  • Up to 100Mb unlimited fibre broadband
  • Unlimited anytime calls
  • Virgin Media Super Hub
100Mb
up to
Unlimited
traffic mgmt
18
months
100Mb
up to
Unlimited
traffic mgmt
18
months
£20.50
£30.50 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • free super-fast wireless router
  • Unlimited evening & weekend calls
  • Up to 152Mb unlimited fibre broadband
  • free super-fast wireless router
  • Unlimited evening & weekend calls
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • free super-fast wireless router
  • Unlimited evening & weekend calls
152Mb
up to
Unlimited
traffic mgmt
18
months
152Mb
up to
Unlimited
traffic mgmt
18
months
£24.60
£34.60 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited anytime calls
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited anytime calls
Virgin Media
  • Up to 152Mb unlimited fibre broadband
  • Free super-fast wireless router
  • Unlimited anytime calls
152Mb
up to
Unlimited
traffic mgmt
18
months
152Mb
up to
Unlimited
traffic mgmt
18
months
£28
£38 after 12 mthsprice details
See DealMore
0808 168 4947
Virgin Media
  • Up to 50Mb unlimited fibre broadband
  • No phone line required
  • Free wireless router
    • Up to 50Mb unlimited fibre broadband
    • No phone line required
    • Free wireless router
      Virgin Media
      • Up to 50Mb unlimited fibre broadband
      • No phone line required
      • Free wireless router
        50Mb
        up to
        Unlimited
        traffic mgmt
        12
        months
        50Mb
        up to
        Unlimited
        traffic mgmt
        12
        months
        See DealMore
        0808 168 4947
        Virgin Media
        • Up to 50Mb unlimited fibre broadband
        • Mobile SIM - unlimited mins, texts & data
        • No phone line required
          • Up to 50Mb unlimited fibre broadband
          • Mobile SIM - unlimited mins, texts & data
          • No phone line required
            Virgin Media
            • Up to 50Mb unlimited fibre broadband
            • Mobile SIM - unlimited mins, texts & data
            • No phone line required
              50Mb
              up to
              Unlimited
              traffic mgmt
              12
              months
              50Mb
              up to
              Unlimited
              traffic mgmt
              12
              months
              See DealMore
              0808 168 4947
              Virgin Media
              • Up to 100Mb unlimited fibre broadband
              • Unlimited monthly allowance
              • No phone line required
                • Up to 100Mb unlimited fibre broadband
                • Unlimited monthly allowance
                • No phone line required
                  Virgin Media
                  • Up to 100Mb unlimited fibre broadband
                  • Unlimited monthly allowance
                  • No phone line required
                    100Mb
                    up to
                    Unlimited
                    traffic mgmt
                    12
                    months
                    100Mb
                    up to
                    Unlimited
                    traffic mgmt
                    12
                    months
                    See DealMore
                    0808 168 4947
                    Virgin Media
                    • Up to 100Mb unlimited fibre broadband
                    • Mobile SIM - unlimited mins, texts & data
                    • No phone line required
                      • Up to 100Mb unlimited fibre broadband
                      • Mobile SIM - unlimited mins, texts & data
                      • No phone line required
                        Virgin Media
                        • Up to 100Mb unlimited fibre broadband
                        • Mobile SIM - unlimited mins, texts & data
                        • No phone line required
                          100Mb
                          up to
                          Unlimited
                          traffic mgmt
                          12
                          months
                          100Mb
                          up to
                          Unlimited
                          traffic mgmt
                          12
                          months
                          See DealMore
                          0808 168 4947
                          Virgin Media
                          • Up to 152Mb unlimited fibre broadband
                          • Free super fast wireless router
                          • No phone line required
                            • Up to 152Mb unlimited fibre broadband
                            • Free super fast wireless router
                            • No phone line required
                              Virgin Media
                              • Up to 152Mb unlimited fibre broadband
                              • Free super fast wireless router
                              • No phone line required
                                152Mb
                                up to
                                Unlimited
                                traffic mgmt
                                12
                                months
                                152Mb
                                up to
                                Unlimited
                                traffic mgmt
                                12
                                months
                                See DealMore
                                0808 168 4947
                                Virgin Media
                                • Up to 152Mb unlimited fibre broadband
                                • Mobile SIM - unlimited mins, texts & data
                                • No phone line required
                                  • Up to 152Mb unlimited fibre broadband
                                  • Mobile SIM - unlimited mins, texts & data
                                  • No phone line required
                                    Virgin Media
                                    • Up to 152Mb unlimited fibre broadband
                                    • Mobile SIM - unlimited mins, texts & data
                                    • No phone line required
                                      152Mb
                                      up to
                                      Unlimited
                                      traffic mgmt
                                      12
                                      months
                                      152Mb
                                      up to
                                      Unlimited
                                      traffic mgmt
                                      12
                                      months
                                      See DealMore
                                      0808 168 4947
                                      15

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                                      What you need to know

                                      • Prices last checked and verified 21st April 2015
                                      • Broadband speeds may vary
                                      • Monthly costs exclude line rental unless indicated
                                      • All prices are inclusive of VAT except business packages
                                      • You should have the right to cancel without penalty if your provider increases charges during the minimum term of your contract
                                      • The line rental prices shown are for payment on a monthly basis. Some providers offer reduced prices on line rental when an upfront payment is made for 12 months

                                      How to compare and buy Virgin Media broadband

                                      Virgin Media has put speed at the very heart of its marketing campaigns. Download speeds of up to 152Mbps mean films download in minutes, music downloads in seconds and the overall online experience is smoother and more seamless. It is also one of the few broadband providers that does not require you to pay line rental.

                                      However, getting fast broadband is expensive and availability remains an issue across some parts of the UK. And while Virgin's download speeds are the fastest widely available in the country, their upload speed is actually quite poor and the company uses a traffic management system which can reduce speeds for some users. Let's look behind the hype...

                                      Is Virgin Media broadband any good?

                                      Virgin Media offers the fastest widely available broadband on the UK market. Entry-level packages come with download speeds of up to 50Mbps, while at the top end its 152Mbps packages are double the speed of its nearest rivals.

                                      On the down side, Virgin Media is one of the most expensive providers out there and one of the slowest when it comes to upload speeds. So while it’s easy to be bowled over by its impressive download speeds, there’s more to consider before signing up.

                                      Pros

                                      • Fast download speeds
                                      • Independent of BT Openreach
                                      • No need for a landline
                                      • No download limits
                                      • Good customer service satisfaction

                                      Cons

                                      • Not available everywhere
                                      • Top speeds are expensive
                                      • Upload speeds are relatively slow
                                      • Traffic management may be an issue
                                      • Mobile broadband operates on 3G

                                      What we like

                                      Fast download speeds

                                      According to Ofcom, Virgin offers the fastest widely available broadband speeds in the UK, with its top package advertising download speeds of up to 152Mbps. Faster broadband speeds mean web pages load more quickly, and downloading files takes less time. If you’re into streaming videos online, faster speeds also help you avoid the frustration of buffering and make playback instant and continuous.

                                      It doesn't use the BT network

                                      Most fibre broadband providers in the UK use BT’s extensive Openreach network. Virgin’s service operates on its own network. This independence helps Virgin to achieve its market-leading speeds. Since there are no other providers piggy-backing on its network, there is considerably less demand on its resources than on BT Openreach.

                                      You don't need to have a landline

                                      Another perk to being independent of BT Openreach is not having to pay for an active landline to receive your broadband connection. Virgin Media’s 12-month broadband-only service does not need a landline, although the price difference between a broadband-only service and a broadband and phone package is negligible when costs are averaged out over 18 months.

                                      There are no download limits

                                      The speed of fibre broadband can make using the internet smooth and efficient, but some providers limit how much data you can download each month. This has an impact on how long you can spend browsing the web, how many videos you can stream, and how many files you can download. Virgin does not cap downloads on any of its broadband services.

                                      Customer service satisfaction is above average

                                      In Ofcom’s latest customer service satisfaction survey, Virgin Media achieved an overall satisfaction score of 76% – the highest out of Sky, BT and TalkTalk. Ofcom said that satisfaction with the attitude and ability of Virgin broadband customer service advisers was significantly above average.

                                      What we don't like

                                      Not available everywhere

                                      Virgin offers only fibre broadband across its own network, and availability is more limited than providers using the BT Openreach network. If you can't get Virgin Media broadband, you might be able to get a fibre connection from another provider. You can see which fibre services are available in your area by using our availability checker.

                                      Top speeds are some of the most expensive

                                      Virgin currently has a monopoly on the UK’s fastest widely available broadband speeds, with its top package offering double the maximum speeds of its main competitors. So it’s little surprise that its top two broadband speeds – 100Mbps and 152Mbps – are also among the most expensive on the market.

                                      Upload speeds are slower than the competition

                                      Virgin is at the top of the class for download speeds, but when it comes to uploads, the result is less impressive. Virgin’s upload speeds range from 3Mbps to 12Mbps, depending on the package, whereas other major providers support speeds of up to 19Mbps. Upload speed is important if you're into creative tasks, like sharing videos on YouTube. At Virgin's fastest speed, uploading a 1GB video file would take around 12 minutes.

                                      Traffic management can be an issue for some

                                      Like many other providers, Virgin uses a traffic management system on uploads to keep its service ticking along at peak times. Without such a system, the network can slowed dramatically when large numbers of users are online. Activities like peer-to-peer file sharing are especially susceptible to Virgin’s traffic management policy, but anyone uploading high volumes of data on evenings and weekends is also likely to notice a drop in speed.

                                      Mobile broadband only operates on 3G

                                      Mobile broadband is a bit of a black sheep in the Virgin broadband line-up. While its fixed broadband is classed as the UK’s fastest, its mobile offering is anything but. Despite operating on EE – the UK’s largest 4G network – Virgin mobile broadband is a 3G-only service, meaning its average download speed is around 7Mbps. In addition, Virgin places limits on how much data you can download each month, with its top allowance limiting you to 3GB.

                                      How fast is Virgin Media broadband?

                                      Virgin Media broadband has become synonymous with speed, and the company has no issues with making bold statements about it. On its top packages, Virgin Media promises speeds of up to 152Mbps, the fastest widely available speed in the UK.

                                      But what does speed mean for you, and is your broadband connection likely to live up to the speeds that Virgin advertises? Let's have a closer look…

                                      Speeds of up to 152Mbps

                                      Download speeds50Mbps - 152Mbps
                                      Upload speeds3Mbps - 12Mbps
                                      Download allowanceUnlimited
                                      Fair usage policyYes
                                      Traffic managementOn uploads only
                                      Prices from£6 per month
                                      Optional line rental£16.99 per month
                                      Contract lengths12 and 18 months
                                      Download speeds
                                      50Mbps, 100Mbps and 152Mbps
                                      Upload speeds
                                      3Mbps, 6Mbps and 12Mbps
                                      Download allowance
                                      Unlimited
                                      Fair usage policy
                                      Yes
                                      Traffic management
                                      On uploads only
                                      Prices from
                                      £6 per month
                                      Optional line rental
                                      £16.99 per month
                                      Contract lengths
                                      12 and 18 months

                                      Download speeds

                                      Everything from opening a web page to watching a video online requires a certain amount of data to be delivered to you. Download speeds are responsible for how long it takes that data to reach you. These speeds are measured in Mbps (megabits per second) and higher numbers mean a faster delivery of data. Virgin’s top package offers download speeds of up to 152Mbps and is capable of downloading a feature-length movie in under two minutes.

                                      Upload speeds

                                      Upload speeds are important for transferring data from your computer or device to the web. This can be anything from uploading a video to YouTube to gaming online with friends. Upload speeds are measured in Mbps (megabits per second) and a higher speed increases the rate at which data is delivered. Virgin’s maximum upload speed is 12Mbps, which could upload a 1GB file in less than 15 minutes.

                                      Your actual speeds will vary

                                      Like all providers, Virgin’s speeds are advertised as ‘up to’, meaning the speed you see isn’t necessarily what you’ll get. Broadband speeds vary considerably between customers and are influenced by things like your location, how you’re connected, and the time of day. Ofcom reported that the average download speed in a 24-hour period for Virgin’s 152Mbps package was 136.9Mbps to 146.9Mbps. However, there are no guarantees on the speeds you will achieve day-to-day.

                                      Virgin Media broadband with phone

                                      Pairing Virgin Media broadband with a Virgin phone line is the most popular option for most customers. What’s more, these packages often come with special deals for new customers.

                                      However, this combination of broadband and phone requires a monthly line rental fee. The cost of broadband is reduced to compensate for this, but the extra charge is easy to overlook. To avoid any surprises, here’s a breakdown of what you can get and how much it will cost you overall…

                                      Fibre broadband with weekend calls

                                      Contracts last for 18 months

                                      Virgin’s broadband and phone contracts have an 18-month minimum term. An 18-month contract is pretty standard across the market for packages like these, and to get a shorter contract Virgin you need to go for a broadband-only plan.

                                      Free set-up and Super Hub

                                      Taking Virgin cable broadband with a phone line means you won't have to pay the standard set-up fee of £49.95. New customers also get a free Virgin Media Super Hub, which combines the functionalities of a cable modem and a wireless router into a single unit.

                                      You have to pay line rental

                                      Unlike its broadband-only packages, Virgin’s broadband and phone plans require you to pay a monthly line rental fee. Virgin currently charges £16.99 per month for line rental, which accounts for a significant portion of your costs over the course of the contract. You can choose to pay £164 upfront for 12 months’ line rental – a saving of £39.88.

                                      You get unlimited weekend calls as standard

                                      Inclusive weekend calls come as standard with each of Virgin’s broadband and phone packages. This means you can call UK landlines, Virgin Mobile phones and 0870 numbers on Saturday or Sunday without being charged. This only applies to calls that last up to 60 minutes. To avoid getting charged extra, hang up and redial before the 60-minute mark. Inclusive evening and anytime calls are also available.

                                      Virgin Media broadband only

                                      For those who don’t want or need a phone line, there are broadband-only packages. Virgin is unique in that it can supply properties with fixed fibre broadband without the need for a phone line. Contracts for Virgin broadband-only packages are shorter than most other broadband contracts, so there’s a little extra flexibility.

                                      However, with fixed standard pricing across the board and the possibility of an upfront set-up fee, take a careful look at the combined costs before committing.

                                      Fibre broadband without a phone line

                                      A 12-month contract

                                      Virgin's broadband-only contracts run for just 12 months, six months less than the provider's broadband and phone or Big Bundle plans. This offers a little more flexibility and may suit those who like to shop around for the best deals each year.

                                      You may need to pay a set-up fee

                                      If you choose Virgin’s 50Mbps broadband-only package you’ll have to pay a set-up fee. This covers the handling of your new account, installation at your property and the set-up of your Super Hub. This fee is waived on the 100Mbps and 152Mbps broadband-only packages, any packages which include broadband and phone, and all the Big Bundle plans.

                                      No existing landline required

                                      If you don’t need a landline then a Virgin Media broadband-only package may be for you. Virgin is the only major broadband provider that doesn’t make a landline compulsory, so you could avoid having to pay line rental. However, the cost of broadband is higher on these packages than it is when taken with a Virgin phone.

                                      Virgin Media broadband bundles

                                      Virgin doesn’t just do broadband. Its media services extend into TV, home phone and mobile too, all of which are available together in a Virgin Media Big Bundle. The Big Bundles come preconfigured or you can build your own, and they invariably work out cheaper than taking multiple individual services.

                                      However, when combining services, some important information can become obscured, and it’s important to have a view of the bigger picture before diving in. Here’s the key information you need…

                                      A customisable TV package

                                      Virgin Media offers one of the most channel-rich TV services on the market and combining it with broadband is easy with a Big Bundle. Virgin’s TV packages offer between 60 and 230+ channels, with Sky Sports and Sky Movies available across the board, and other add-ons available for kids TV and HD channels too.

                                      An 18-month contract

                                      All of Virgin Media's Big Bundle contracts last for 18 months, which is longer than some of the contracts for the individual services if you get them separately. However, signing up to a Big Bundle costs less than taking those Virgin services individually, so the longer commitment should save you money. Our comparison tools can help you tot up the potential savings.

                                      Free online security

                                      Virgin Media's Web Safe automatically filters websites that may contain malware or material that’s inappropriate for children. It’s free for all Virgin Media broadband customers and can be turned on and off. Virgin also offers a free 12-month subscription to F-Secure SAFE. This is a dedicated anti-virus software that helps keep up to five devices – including mobiles and tablets – protected against viruses, spyware and identity theft.

                                      You can build your own bundle

                                      If the Big Bang or Big Kahuna bundles don’t appeal to you, Virgin lets you build your own bundle from scratch. Start off with of one of Virgin’s three broadband packages and then choose between five TV packages ranging between 60+ and 230+ channels. Add a phone line and a Virgin Mobile SIM too, then customise your selections further with a collection of extras that include premium Sky channels for TV and different call plans for your landline.

                                      Line rental is required with call plans

                                      If you take a call plan as part of your Virgin Media bundle you’ll have to pay £16.99 per month for line rental, but the cost of your broadband will be reduced. You can choose to pay for 12 months’ line rental upfront for £164 – saving you £39.88 for the year.

                                      Save on a Virgin Mobile SIM

                                      You’ll be eligible to receive a £5 monthly discount across the Virgin Mobile tariff range when you sign up. A Virgin Mobile SIM can be added to your Big Bundle on sign-up. Prices start at £5 per month and range up to £20 per month for unlimited minutes, texts and data. If you’d like to know more about Virgin Mobile, check out our review.

                                      Virgin Media’s router

                                      Virgin Media includes the Super Hub router with all of its broadband packages. The Super Hub is a cable modem and wireless router rolled into one, which reduces the number of cables required. The inclusion of four Ethernet ports and dual-band wireless technology means you can connect more than 20 devices at once. Here’s everything you need to know…

                                      Is it any good?

                                      Sleek all-in-one design

                                      The Super Hub combines the functionalities of a cable modem and wireless router into a single unit. It only requires one power socket and the curved, black gloss design is equally unobtrusive.

                                      Dual-band wireless technology

                                      Its wireless mode works across two frequencies at the same time – 5GHz and 2.4GHz – delivering fibre broadband speeds to all of your devices. Plus, the five internal antennas should give you strong wi-fi coverage throughout your home.

                                      Four Ethernet ports

                                      If you’re after the speed and reliability of a cable connection, there are four available Ethernet ports. These cable connections are handy for hooking up desktop computers, game consoles and smart TVs or set-top boxes.

                                      Technical Specifications

                                      • Model: Netgear VMDG490
                                      • Ethernet ports: 4 x 10/100/100BaseT ports
                                      • Power consumption (standard broadband): 12.7W
                                      • Power consumption (fibre broadband): 12.7W

                                      Frequently asked questions

                                      How do I switch to Virgin Media broadband?

                                      Check that it's available in your area

                                      Virgin Media services aren’t as widely available as those of some other providers, so use our Virgin Media availability tool to make sure your area is covered before pinning your hopes on 152Mbps fibre broadband.

                                      If you find that you can’t get Virgin Media, try our broadband availability checker. This will provide you with a list of the alternative options that are available where you live.

                                      Tell your existing provider that you're leaving

                                      To avoid having your existing broadband service renew automatically at the end of your minimum term, let your current provider know you’re switching. A notice period of 30 days is advisable and if you’re still under contract, you’ll have to settle any outstanding payments and perhaps pay a termination fee. Call your provider to discuss any potential charges if you’re unsure. As Virgin has its own dedicated network, you don’t need a migration authorisation code (MAC) to switch.

                                      Choose a new package that suits you

                                      There are a number of ways of getting Virgin Media broadband, whether it’s on its own, with a phone line, or as part of a Virgin TV bundle. You’ll find everything you need to know about these packages in the above sections, along with some impartial advice to help you make an informed decision. When you order your package, Virgin will arrange an installation date with you – usually within ten days of sign-up – and after that, you’ll be up and running.

                                      Do I need fibre optic broadband?

                                      Fibre optic broadband is faster than standard broadband. This usually means a better online experience overall, but If you’re a casual browser, you’ll probably be happy sticking with a standard package. However, the high speeds will appeal to large family households and more demanding users, like online gamers, media streamers and people who download content on a regular basis.

                                      Standard broadband

                                      Standard broadband is more widely available than fibre, with the typical download speed being advertised as up to 17Mbps. In 2014, Ofcom found the average actual download speed for standard broadband to be 7.4Mbps. Standard broadband is often cheaper than fibre and is available from a number of major providers. You can compare standard broadband packages here.

                                      Do I need a landline for Virgin Media broadband?

                                      Not with a broadband-only package. Virgin Media is the only major UK provider that supplies broadband plans without the need for an existing landline – that means there’s no need to pay line rental. However, if you take a Virgin Media phone line with your broadband, you will need to pay line rental and this is currently charged at £16.99 per month or £164 for 12 months.

                                      How good is Virgin Media's customer service?

                                      In the latest customer service satisfaction report from Ofcom, Virgin Media beat Sky, BT and TalkTalk with its overall satisfaction score of 76%. This was significantly higher than the sector average of 69% and an improvement on its own score for the preceding year. Ofcom noted that customer satisfaction with Virgin Media advisers was significantly above average.

                                      What is Virgin Media's customer service number?

                                      Virgin Media’s customer service department can be reached by dialling 150 from a Virgin landline or Virgin Mobile phone. From any other phone, dial 0345 454 111. Lines are open seven days a week between the hours of 8am and 12pm.

                                      How can I save money on Virgin Media broadband?

                                      Choose a broadband-only package

                                      A broadband-only service from Virgin Media is available on a 12-month contract from £28.50 per month and there’s no need to pay line rental on top of this. However, if you choose Virgin’s 50Mbps package, you’ll have to pay an upfront cost for installation. You can compare all of Virgin Media’s packages on our dedicated comparison page.

                                      Pay for line rental upfront

                                      If you’re taking Virgin phone and broadband together you’ll have to pay a line rental fee. This is charged at £16.99 per month, but Virgin also offers the opportunity to pay for a year’s line rental upfront. By paying for 12 months in a single payment of £164, you’ll save almost £39.88 overall.

                                      Downgrade to a cheaper package

                                      Virgin Media’s 152Mbps fibre broadband has its appeals, but it’s also one of the most expensive options out there. Downgrading might save you money. If you’d like to test how fast you broadband is, check out our speed test tool.

                                      What's Virgin Media's cheapest broadband package?

                                      The Big Connection

                                      The up to 50Mbps Big Connection package is capable of downloading an HD movie in around six minutes and a music album in 10 seconds. Plus, with no limits on usage, you’re free to download as much as you like. Installation is free but don’t forget to factor the £16.99 monthly line rental into what you’ll be paying each month. That said, even with the cost of the phone line, this is still the cheapest package from Virgin Media over 18 months, with further savings possible if you take advantage of the Line Rental Saver.