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Vodafone contract and billing

By Tim Smith | Tuesday, August 31st 2021

Vodafone is one of the oldest British mobile providers, with networks in 22 countries. As an international company, it offers the best roaming options around, Vodafone also offers a comprehensive range of home broadband options.

Over the course of this guide we will have a look at the main features of a Vodafone broadband contract. We will also look at what you can find on a Vodafone broadband bill, examine what happens if you want to leave Vodafone, and cover some of your rights as a consumer.

What is in a Vodafone broadband contract?

A broadband contract is known as a Service Level Agreement (SLA). It sets out what each party should expect from the relationship. Let’s take a look at some of the things you can find in a Vodafone broadband SLA.

Contract length

Vodafone broadband contracts last a minimum of 24 months. There is no set-up fee, provided you already have a working phone line.

Your package

Your contract spells out what is included in your package. Line rental is included in the price of your broadband because a phone line is required for the service. It will also show which broadband and call package you have and details of your Apple TV box and subscription if your package includes one.

Vodafone offers a comprehensive range of fibre broadband packages with speeds from 35Mbps all the way up to 900Mbps. Options are also available as slightly more expensive packages with the addition of an Apple TV box, plus 1 year’s subscription to Apple TV. The higher speed broadband offered by Vodafone is not available everywhere. You can check availability by entering your postcode into the checker on the Vodafone website.

Your phone number, and other details such as any extras you have added are also shown in the contract.

Installation

It can take a couple of weeks for your service to be activated. While you wait, your router will arrive in the post. If you already have a phone line, you can set up your broadband yourself. It is a pretty simple process. If you do not have a phone line you will need to wait for an engineer to install one.

Price changes

The price of your Vodafone broadband can change during the course of your contract. However, Vodafone does offer a couple of packages with fixed-price during your contract. Fixed price packages include an Apple TV box and are a little more expensive.

Cooling-off period

You can cancel your service and return your equipment within 14 days of your service being activated. You will need to pay for any services used during this time though. If you have enabled any security features on the equipment, you will need to disable them before returning the equipment or you may be charged a fee.

Vodafone mobile contract and billing

Vodafone's policies are pretty similar across broadband and mobile, but there are some key differences.

Your Vodafone mobile contract

Vodafone mobile contracts tend to be 24 months long for SIM-only deals or with a handset on a 36-month deal. Your contract will tell you what your monthly data, calls and SMS allowances are, plus the cost of out-of-allowance use.

The majority of Vodafone’s data allowances are now unlimited, with the limitations being placed on speed, rather than data, but there are a small handful of limited data deals available, ranging from 1GB to 120GB. You will also see which other benefits come with your plan. Vodafone mobile plans offer free international roaming in over 100 destinations. Other benefits include 24 months access to Spotify, YouTube Premium and Prime Video.

Your Vodafone bill

You can view your bill on the My Vodafone app or by logging-in to My Vodafone on its website. Your bill is divided into sections showing your total bill, charges for bundles and extras, additional charges for use outside of your allowances, a breakdown of the bundles and extras you are being charged for, and any additional charges. You will also find an itemised breakdown of calls, texts and mobile data.

You can change your mind in the first 14 days of your Vodafone mobile contract. After 14 days, leaving your contract early will incur fees.

What is in a Vodafone broadband bill?

In this section, we will look at what you can expect to see on a Vodafone bill.

  • Your total bill – Here you will see the total owed in this bill
  • What makes up your bill – An overview of what you are being charged for. This part shows charges for your broadband and call packages and additional charges such as out-of-allowance calls
  • Bill breakdown – a more detailed breakdown of charges for packages, extras and additional charges
  • Itemised breakdown – A list showing all the calls you have made during the billing period
  • Further information – Useful information, including, how to pay your bill, how to get in touch with Vodafone, website information and how to complain

Paying your Vodafone broadband bill

In most cases you will pay your bill by direct debit, however you can also pay using the My Vodafone app, via the Vodafone website, or by phone. Late payment will lead to extra charges, so if you are having trouble with your bill you should contact Vodafone, which may help you avoid extra charges.

Cancelling your Vodafone broadband contract or moving home

If you are moving or wish to cancel Vodafone Broadband, there are a few things to bear in mind.

Cancellation charges

If you cancel your contract during the 14-day cooling-off period, you will only be charged for any usage such as phone calls. You will need to return your equipment in ‘as new’ condition. After the first 14 days, leaving while still in-contract means you will be charged the full amount of the remaining contract, minus 2%.

Moving home

You can take your Vodafone broadband with you when moving home. It is a good idea to give Vodafone one month’s notice of your move, and Vodafone will need your moving date. Bear in mind that not all areas are covered by the fastest broadband speeds, so If you are on any of the 100Mbps or more packages, you may have to switch to a 63Mbps or lower package. Conversely it could work the other way and you may be moving to an area with access to far higher speeds than your current location, especially when moving to an urban area.

Managing your Vodafone broadband account

You can manage your Vodafone broadband account by using the My Vodafone app, or the Vodafone website. Changes can also be made over the phone.

The Vodafone website and app allow you to view and pay bills, download bills, buy add-ons and get help with your service. There is a comprehensive help section, plus a virtual assistant. The virtual assistant is only useful for the most basic questions, so contacting Vodafone by telephone may be your best bet if you can’t find the information you need in the help section.

Frequently asked questions

Will I pay more with Vodafone Broadband out of contract?

Your monthly fees will rise when your contract ends by £3 per month. You should receive a letter from Vodafone prior to your contract expiring, giving you information on how your existing service will rise in price and what alternatives it can offer you.

How do I pay my final Vodafone Broadband bill?

Your final bill will be taken automatically if you are using direct debit. Otherwise you can pay it online, or over the phone.

What if my account is in credit when I leave Vodafone Broadband?

Credit on your account will normally be deducted from your bills along the way. However if there is any credit remaining when you leave Vodafone Broadband, the money will be returned to your credit or debit card.

Do I need to pay any upfront charges?

Vodafone does not charge any installation fees unless you need a new phone line.

How can I speak to Vodafone Broadband about my bill?

You can contact Vodafone Broadband customer service by phone on 0808 040 8408. Alternatively there is a virtual assistant called TOBi on the Vodafone website.

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